Every now and then we refuse to fix a damaged tire. And every now and then that upsets a potential customer. Often that customer will take the tire to one of our competitors, who, many times, WILL fix the tire, although they shouldn’t even try.

Tires can only be repaired safely and reliably when the damage has occurred within the tread area. (See the image on the left.) The surfaces outside the tread area are called the shoulder and the sidewall. Repairs in those areas of a tire leave it more vulnerable to future damage and even failure, and that may endanger you and your passengers.

(Read the Rubber Manufacturers Association’s guidelines on tire repair.)

So, if we refuse to plug and patch a nail hole in your tire’s shoulder, or if we won’t try to repair a rip or bulge in the sidewall, please understand that it’s with your safety in mind. We’re not trying to sell you a new tire, although in those situations you will need one. Be wary of any tire dealer or auto service center that will attempt to fix a tire with shoulder or sidewall damage. They’re either not fully educated about tire repair or they’re willing to take your money without regard for your safety.

If we can answer your questions about tire repair, please call or visit any one of the Mountain View Tire locations in southern California.