Mountain View Tire

Okay, I have vast experience in the car world. I needed to get some tires for my girlfiend. After reading about the top-rated Cooper tires for her car, I went on a net search. I found them at a great price. The problem was I had to get them mounted and balanced and service contracted in order to get the deal. Cooper listed Mountain View as a local dealer for the tires I wanted. I gave them the true scoop, and the same deal I was offered. I talked to Leville. He's straight up, professional and knows how to make things happen. Not only did he creatively match up the deal, he went out of his way to get the tires personally from the warehouse. He promised to have them at 10am, and they were there. I advised him in advance that I would only have a half hour to get them mounted and balanced. He promised, and he kept it. If you ever watched NASCAR, I think I had one of the fastest pit stops ever. Everybody chipped in as a team, getting the job done. These guys are truly the last of a great breed. They had fun working together, and put the ego into a group effort. I never write reviews because if I'm disappointed, I never go back. In this case, they deserve my time and to let others know this is the place to go. I will be coming here from now on...and so will all my friends. Thanks Guys! - CrazyD

I'm very impressed with the way Mountain View Tire & Service in Burbank handles customer issues. I recently had some work done that I wasn't happy with, so I wrote about it on-line. I received a call from a District Supervisor within a few hours of my complaint. The Supervisor went out of his way to help rectify the situation, and my car was fixed correctly. I will still be a loyal customer at the Burbank location, as I have been for several years. The company and employees really do try very hard to make the customer happy and satisfied. Thank you!!

Hello-

In May I went to the Burbank, CA location to have an oil change. At that time I didn't have any oil leaks from the oil pan. Since then I have had continual oil leaking, and have taken it back for them to put in or repair the drain plug. It still hasn't been fixed correctly. My friend who has been a mechanic for over 40yrs was under my car looking at the oil leak yesterday and noticed my front brake rotors had never been changed. He remembered that back in January this year I went to the Burbank location to have my brakes done. I have a receipt from 1/19/11, and was charged for right and left new disc brake rotors at $75.00 each. According to my mechanic friend, he said the rotors are old and weren't even turned or machined, and yet I was charged for new rotors.

I have been a loyal Mountain View customer for many years, and I would like these issues resolved. I would like my money reimbursed for the two rotors I paid for but where never installed, and I would like my oil drain plug fixed correctly so it stops leaking. Thank you for your time.

Sally Adams
Valley Village, CA

Efrain, Leville and the whole group of these guys are terrific.

Living in LA you always expect the worst customer service, but I have been a customer at this store for nearly 2 years...they are everything that's great when customer service matters.

Thanks for never letting me down.

Jack