In May I went to the Burbank, CA location to have an oil change. At that time I didn't have any oil leaks from the oil pan. Since then I have had continual oil leaking, and have taken it back for them to put in or repair the drain plug. It still hasn't been fixed correctly. My friend who has been a mechanic for over 40yrs was under my car looking at the oil leak yesterday and noticed my front brake rotors had never been changed. He remembered that back in January this year I went to the Burbank location to have my brakes done. I have a receipt from 1/19/11, and was charged for right and left new disc brake rotors at $75.00 each. According to my mechanic friend, he said the rotors are old and weren't even turned or machined, and yet I was charged for new rotors.
I have been a loyal Mountain View customer for many years, and I would like these issues resolved. I would like my money reimbursed for the two rotors I paid for but where never installed, and I would like my oil drain plug fixed correctly so it stops leaking. Thank you for your time.
Valley Village, CA
On 7/23/2011, Sally brought her vehicle back to our Burbank location after she was contacted by our District Manager David Miller. Our Service Manager Leville Slayton went to a local Ford dealer and purchased the brand new oil pan and gasket that Sally needed. We installed those parts and changed the oil, all at no cost to Sally. She left our store very satisfied. (See her review from July 26th above.) - Chris Mitsos, Vice President / Mountain View Tire