April 15, 2013

Hi guys,

Just wanted to drop you a quick note to say thank you so much for fixing our van on Friday.

My friend and I are on holiday from Australia. We were on our way to the Coachella Music festival when the van we hired broke down. We were in a foreign place, eager to get to the festival, so we needed the van fixed quickly!

In normal circumstances, the van would not have been ready until the next morning, but Gus said they'd get it done for us! Kelly, the technician, worked hard and had us back on the road in no time.

Thanks to Gus, Kelly and the guys at Mountain View Tire & Service (La Quinta). They got our holiday back on track!

Cheers,
Georgina

April 9, 2013

I just wanted to let you know that recently I had a flat tire due to a screw being picked up on the road.

After having the Auto Club switch to the spare, I went to the Fontana store on Baseline near Cherry. The fellas were VERY FAST, EFFICIENT and took care of everything so promptly, and I was on my way so quickly that I forgot to note the names of the guys that took care of everything. [There] was no charge to repair the flat!

We know Paul Mitsos and I had not had an opportunity to let him know about the great job they did for me. I also had my last flat taken care of promptly last November at the Rancho Cucamonga location on Foothill near Rochester, when we needed to purchase a new tire.

Thanks!
Marilyn Hicks

April 4, 2013

Thanks Adam and Jim (Managers) and special thanks to Jim and the repair staff who did an excellent repair job on my 1999 Chrysler. All are a credit to Mountain View Tire.

Thank you,
William J. Greene

March 20, 2013

You have a great team in La Quinta. I recently purchased new tires for my Audi A4 Cabriolet. Adam did a great job of presenting your products and services in a professional manner. I called other tire retailers for pricing and intended to call more, but Adam's efforts caused me to order the tires immediately. 

Your team at the store efficiently made the change, aligned the car and got me on my way. 

I have told friends of my experience and hope they'll buy from you as well.

Dennis Miller

January 10, 2013

I wanted to make note of good service by your store manager at your Baseline and Cherry Ave. location in Fontana, CA. My wife and I would like to make note of your store manager Sam.

Our 2007 Hummer had to have major engine service done. We have had our vehicle serviced at this location since we purchased it 5 years ago and it was disheartening to hear. This is my wife's car and it has sentimental value to us. Sam recognized this and made every effort to ensure we were comfortable and understood every aspect of what had to be completed.

Since then, we have received our truck and Sam followed up with a call to ensure the truck was okay. This is why we will always be customers of Mountain View Tire. We would like to thank you for the exceptional service.

Mr. and Mrs. Fuentes
Upland, CA.

October 18, 2012

Jake Richard and his current team are the reason I continue to bring my vehicle to Winchester, CA - Mountain View Tire & Service. If I have an issue with my van, Jake has the knowledge and expertise to get the job done. [He has the] emotional intelligence needed to ensure that the customer's satisfaction is not only met, but, on several occasions, [he has exceeded] expectations. [He's] not only business smart, but he emphasizes all safety features that need to be addressed with a positive outcome for both the company and returning clients.

This team is a well-oiled machine with customer service, reputable service and a friendly environment which has many returning.

Cliff Grant

August 15, 2012

I just had to tell you how awesome your Palm Desert location is.

I am from out of town and had a tire blow out on Highway 74. The AAA guy told me how to find you and I immediately went there. It was after 5:00 and I was worried no one would want to help me. Boy, was I wrong.

Not only did they have a new tire on my car within 30 minutes - at a fair price - but Doug Matsuhiro totally de-escalated me. I was so stressed out about the situation, but I walked out of there feeling like a new person. I told him that I paid for the tire but got free therapy. He is awesome.

We are not from California, but, as I told him, if I am anywhere near there when I need the rest of my tires replaced, I WILL find Doug and buy tires from him.

Thank you for your wonderful service!
Tracie Clang

August 9, 2012

Good morning,

As I was driving to work this morning I was delayed by a couple of cars - one on the freeway and the other one further down on the shoulder lane - and I thought how fortunate I was to have a reliable place to take my cars in for service and repairs.

I started taking my car to the dealership, but then it got too expensive. Later, I moved from shop to shop, but couldn't find the service and reliability I was looking for, until I came to your Chino Mountain View Tire location.

I started bringing in my first car, then my second, and now I bring in my kids' cars for services and repairs, making this four vehicles getting serviced at your location. I've also have referred family and friends, who have mentioned being very content with the service.

Josh Romero is the person I go to for any questions, concerns, service and repair issues and, to this date, he has always being very helpful, courteous, and attentive toward my car issues. Josh always takes the time to look for good deals and prices, and makes sure that my car stays in good condition. I can honestly say that if Josh was not at this location, I wouldn't have stayed this long with your shop.

To your company and management, THANK YOU for hiring people like him. I hope he stays there for a long time, as I feel that the service I get there is the best I've gotten in many years.

Sincerely,
Isidra Contreras

July 31, 2012

Hello, my name is Daria M. Sullivan. I just wanted to let everyone at Mountain View in Corona know how much I appreciated how wonderful they were when we needed help.

A.J. took such amazing care of my son and his car. They were quick, yet they made sure that the car was running in perfect condition before he left the shop. They were very conscious of the time constraint that we needed to get the car back.

I would not hesitate to recommend Mountain View Tire in Corona for all your car's needs. I will certainly return to Mountain View for any care that the car requires.

I believe when a job is done and is done well, recognition should be given to those deserving. In this case, it is the team at Mountain View in Corona led by A.J.

Best Regards,
Daria M. Sullivan

May 1, 2012

Sarkis in the Burbank store provided me with excellent customer service on April 30, 2012. He and his team answered all my dumb questions and are extremely courteous and very professional. I was treated fairly and with respect. This was not my first trip for tires, balancing, etc. to the store, and you can see why I keep coming back

Well done, Mountain View!!!!!!!!!!!!

Respectfully,
Dawson Mays

April 27, 2012

I just wanted to let you know that I received outstanding service today from Jack Nunez and Rudy Escobedo [Tustin location].

Jack was very efficient and friendly in the front office, even though he was very busy. I was only getting a single tire repaired, [but] Rudy went the extra mile in making sure that all of my tires were filled properly. Most importantly, he made several attempts to make sure that my spare was lifted into place properly.

Even though I would have no idea if the spare was in place securely, he made extra sure that it had a tight and secure fit. I'd hire either of thosse two guys for my team in a heartbeat. I've bought several sets of tires from your company, but have recently leased newer cars and haven't had to buy a new set of tires for a while, so unfortunately I've been dropped from your database.

Jack and Rudy have converted me from returning customer to raving fan. Nice work in training and keeping good people. I know how hard that can be.

Best Regards,
Tom Hunt

April 23, 2012

I called your Newhall store yesterday and spoke with Enrique. I told him that my vehicle was being towed to his location, and I would be there within 20 minutes. My "check engine" light had come on and I was afraid to drive the vehicle. When I arrived at the Newhall store, I was immediately greeted by Ray, and he opened the door to the reception area and told me that Enrique was expecting me. I felt like a VIP!!

Ray ran a diagnostic and discovered the problem. He did a temporary fix, but wasn't sure that it would last. Enrique said that if the "check engine" light came on again, I could still drive my car, but I should take it in for the necessary repairs. I know Enrique from the North Hollywood store. He is there part of the time, and at the Newhall store part of the time. He was mentioned in my first testimonial sent to Mountain View a few months ago, along with everyone from both the Newhall store and the North Hollywood store. I work in North Hollywood and live in Canyon Country. I usually take my vehicle to the North Hollywood store and they drive me to and from my office.

Both Ray and Enrique were wonderful. Enrique did not charge me for the diagnostic, as he knows that I am a very good customer. I tried to give Ray a little something for his efforts, but he would not accept anything from me. He was so gracious.

My experience with Mountain View Tire is that the service is exemplary. From the customer service reps to the mechanics to anyone in-between, the Mountain View employees are top notch. In fact, my company has all of our trucks (20) serviced by Mountain View Tire because of me.

Respectfully,
Robin Swerdlow

March 8, 2012

I couldn’t ask for a better service experience. While the job took a little longer than excepted, it was done right! This shop takes pride in the work it performs. They could have taken shortcuts and given my truck back to me earlier. Instead, they chose to do it right; even when it cost the shop time and money. I am truly impressed with this location and I will be returning in the future.

Kevin Scharfenkamp
Winchester, CA.

February 24, 2012

Like to mention the excellence service that I receive at Mountain View Tire. Jake and Brian are top notch and I ALWAYS receive quick and professional service. I am a field engineer and travel all over the southwest putting on about four thousand miles a month. I have the opportunity to take my corporate truck to many locations in three states for service, but as I get the BEST service from Jake and Brian at the Winchester location, that is where I take my truck! Service sells and these guys make it their top priority. Thanks again for the great service and see you at the next 5,000 miles service.

Daniel Farey
Echostar Field Engineering

February 19, 2012

I had a great experience at your Lakewood store today. It was to my satisfaction. The manager was pleasant and informative. I had never heard of Mountain View Tire & Service, Inc., until today. My recent experience will have me coming back.

Thank you,
Sandy N.

February 17, 2012

Every time I walk into Mountain View Tire, I feel like a welcomed customer. I have been having my oil changed at this location for the past two years, but I have never purchased tires there before now.

After speaking to the courteous, helpful and dependable Brian at Mountain View Tire, I decided to give them a try. Brian was able to match the price of the tires I was looking for, and the entire transaction was completed with no problems whatsoever. When I came in to have the tires changed, Jake the manager knew exactly why I was there, and what service was to be performed. I have spoken to Jake in the past, and I was surprised to hear that he not only remembered my name, but my profession, and the school district I work for.

I really appreciated the level of customer service that the staff at the Winchester location provides. Please make certain that Jake and Brian receive the credit for my business now and in the future.

Thank you,
Robert Walden