July 1, 2011

I had just taken my daughter to work at the Lakewood Mall, near your [Lakewood] service center. My tire went flat with a POP...and I had my 23-month old granddaughter with me. I drove slowly and a service tech met me and said they would help me inside.

Earnest Selma came to greet me and, right away, he picked up on my emotional state. He explained that my tires were all in need of repair, and when he pointed them all out to me I was overwhelmed. He assured me that everything was going to be okay. He would not turn me away without at least helping me get my spare tire on.

I am retired and a full-time care provider and Ordained Minister on a fixed income. He spoke gently and calmly. Even my granddaughter was happy with his friendly mannerisms, and she said, ''Thank you'' in her tiny voice. After they started to work on the tires they also pointed out the brakes on the front needed to be repaired / replaced. So Earnest suggested the Mall, but I have some anxiety issues and it was not a good option. He remided me of the park down the street. All in all, I felt very well cared for. He explained the Goodyear credit program, which I applied for and was accepted. I had been in need of reliable car care service, and Earnest made me feel safe and happy again. Thank you and many blessings to you, Earnest.

Nikki Jo Lucero
Norwalk, CA.