February 2, 2012

Last month, on a very rainy day, I encountered a flat tire on my car...less than 24 hours after I had a flat tire fixed in the Lakewood store.

I was shocked and amazed when Ernest Selma, the service manager, called to say he would be right over to pick up my keys at home and go to where my car was sitting with a flat tire. He didn't just come to fix the flat, but brought me a full refund. Wow!

I felt terrible later when I found out that the tire actually had a flat because of a completely different reason, yet he wouldn't take my money back. My car was taken to the shop, had a new tire put on, and all in the course of the day.

Needless to say, I am a very happy customer who will continue to use your services for each of my three cars. Ernest Selma has what it takes in the customer service department! Thank you, thank you!!

Lisa Carter