July 13, 2011

Dear Sirs:

We wish to commend Robert Lee of the Mountain View Tire in Palm Desert for his courteous, excellent assistance to us when we had an emergency near our part-time home in Palm Desert late Saturday, 26 June 2011.

We ran over a particularly nasty strip of some material which had two long, sharp, closely spaced nails in an unfortunately vertical position. The nails punctured the tire, partly deflating it.

After having AAA replace the damaged tire with the "donut" spare, we contacted Mr. Lee early Sunday concerning a new Michelin, which he ordered online to be delivered Monday morning. However, the wrong tire was delivered Monday so the correct one was ordered for Tuesday morning delivery.

We had visiting guests and had only one day to take them on our pre-planned trip to the Tram. Mr. Lee was very sympathetic to our problem and he suggested that he loan us a full-size tire for that trip. This solved our problem.

On Tuesday morning we returned to your place of business. Our new tire was installed immediately and we were on our way back to San Diego for our guests to catch the plane for their home.

Service at all times was "over and above." Many, many thanks to Robert Lee and the crew at Mountain View Tire.

Sincerely,
Peggy and Douglas Dowell
San Diego, CA.