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Reviews (4)
RayBby

★
Lies
I had a screw in the right passenger side. I was told that I can have it repaired for free since I purchased them at this location. I attempted to have it repaired with an oil change since I was there. The attendant went out to take a look at the tire and said that it was bald and could not be repaired. The treads were never measured. Another attendant said that by "State Law" they could not repair a bald tire, but he never took a look at the tire in question. He then began to try to get me to purchase 4 new tires. This store has a history of being pushy to customers trying to get customers to upgrade to something that they do not need. I took my car to Sears and was pleased with the service. The tire was measured, passed, and repaired without giving me a bunch of BS. I am looking to be reimbursed for the tire and oil change that should have been taken care of at your store in the amount of 49.61 - Ray Briones
Owner's reply

Our store manager Oscar contacted Ray this morning and refunded him for the flat repair. We did explain to him that we will not patch a tire that has 2/32nds of an inch or less of tread. He was very happy we contacted him and made it right. - Chris Mitsos,
Vice President / Mountain View Tire & Service

Travelchickby

Honest Mechanics that Give Superb Customer Service
I just wanted to take the time out to write this review about this facility and the individuals (Oscar and Robert) who provided me with excellent customer service. My ex-husband had used the facility in Fontana numerous amount of times and was extremely content. I moved closer to the Montclair location and thought I would try them. (Honestly, I was skeptical because I am a woman and did not know what to expect.) They treated me like a customer that had been with them for years.

They told me all of the things they would be checking that were standard. I did not have to pay extra. That was a relief, as I am driving across country alone and wanted to make sure everything was okay. There were no hidden charges. They made a few recommendations but nothing major and I was extremely blissful. Robert took the time to explain questions I had without rushing me. (The dealership does not even do that. Thanks Robert.) Oscar assured me that I was ready to drive across country and wished me a safe journey.

I am not receiving any compensation to write this. I just want customers to know that this place has great mechanics and EXCELLENT CUSTOMER SERVICE! Do yourself a favor - go and get a simple oil change, and you will be amazed at how customer oriented they are.

Thanks Robert and Oscar.
rayaby

Great Service
Dear Sir:
I am writing this letter to let you know how pleased my wife and I are with the service that is given to us from your Mountain View Goodyear store on Central Ave. in Montclair. Oscar Mendez, the store manager, goes out of his way to make our visit a good experience. His staff works well together and show pride in their work. Oscar is one of the reasons we will continue to bring our vehicles for service and any other service that is needed. We will not hesitate to recommend Oscar's store's services to our family and friends. We just thought that you should be aware of the great service this location gives.

Thank you,
Ray and Sandy Garratt
Ontario, California

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