I have been going to them since August 2014 to do major repairs on my F350 which was 20 years old at that time. I have been personally working with two managers. See review of 10-2015 on the first manager from my daughter. Since the first of this year, I have been working with the second manager.
MVT North Hollywood is over-the-top, bend-over-backwards, caring, loving, going-way- beyond-the-call-of-excellence, woman-friendly management and crew I have ever come across.
I can't say enough about the four top crew members and their excellence in dealing with all the guests that come into their family / work home at MVT North Hollywood. That is how I and many guests feel when we walk into the lobby -- like family.
Rick the manager, Ray the head mechanic, and Yulianna and Alex who work the front desk and oversee the crew in the bays are just fantastic.
They all do their best to keep costs low and not only take care of our vehicles, but us as well. They are patient and understanding and do their utmost to comfort us and insure everything will be fine.
MVT is the only tire and auto service shop that has a two-year guarantee on most services that other places only have 90 days or a year. Their prices are reasonable compared to other shops.
I love these wonderful guys for who they are and what they do for the care of our vehicles and us. I hope and pray that this crew stays intact for a long time.
I highly recommend MVT North Hollywood to one and all. Please tell them Debby and Big Red recommended you. You won't be sorry.
So I had my brakes done about a year and a half ago @ Mountain View. I recently bought tires from another company. In the process they told me my brakes were shot out. I couldn't believe it as they have little mileage since Mountain View serviced them. I'm going back to Mountain View to see what happened with the job they did. Hopefully they will honor the warranty and will redo the job correctly.
TO BE CONTINUED WITH RESULTS
This customer's brakes were still under warranty, so we were happy to provide the necessary service on May 14, 2014 free of charge. - Chris Mitsos, Vice President / Mountain View Tire and Auto Service
Ramon Villasenor greeted me with a pleasant smile. He was all about helping me. It sure was a welcome change from the "Ah, what do you want?!" scowls I get from some mechanics. He got me an estimate. I thought it was fair. I came back a few days later and he had his mechanic Le Hung work on it. Well, it turned out to be more work than was expected. It took a while troubleshooting to find out exactly what was wrong and what to do about it. Le had his hands full, I know. But he kept on snooping around for what was wrong.
In short, he FIXED it. This obviously makes me very happy because I can't afford to buy another car so I try to keep this one in good repair. It runs better than ever now. AND, he did this all on his mechanic expertise alone, because you can't hook this car up to any computerized diagnostics to find the trouble.
Efrain Lopez, the store manager, is also a happy sort of fellow. He made my visit a pleasure.
The three of them - Ramon, Le, and Efrain - were all very helpful. And pleasant about it. They were just concerned that I got the service I came in for. With the trouble my car was having it would have been too easy to blow me off. But not these three. They made it go right, fixed my car, and had a smile on their face when they did it.
They are a huge asset. And I commend them. I'd go back for service anytime. And I'll be recommending them to my friends!
All too often a customer is quick to complain about something. Not often enough do they commend a job well done. That's why I took the time to write this. That, and the fact they were very helpful.
North Hollywood, CA
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