So I had my brakes done about a year and a half ago @ Mountain View. I recently bought tires from another company. In the process they told me my brakes were shot out. I couldn't believe it as they have little mileage since Mountain View serviced them. I'm going back to Mountain View to see what happened with the job they did. Hopefully they will honor the warranty and will redo the job correctly.
TO BE CONTINUED WITH RESULTS
This customer's brakes were still under warranty, so we were happy to provide the necessary service on May 14, 2014 free of charge. - Chris Mitsos, Vice President / Mountain View Tire and Auto Service
Ramon Villasenor greeted me with a pleasant smile. He was all about helping me. It sure was a welcome change from the "Ah, what do you want?!" scowls I get from some mechanics. He got me an estimate. I thought it was fair. I came back a few days later and he had his mechanic Le Hung work on it. Well, it turned out to be more work than was expected. It took a while troubleshooting to find out exactly what was wrong and what to do about it. Le had his hands full, I know. But he kept on snooping around for what was wrong.
In short, he FIXED it. This obviously makes me very happy because I can't afford to buy another car so I try to keep this one in good repair. It runs better than ever now. AND, he did this all on his mechanic expertise alone, because you can't hook this car up to any computerized diagnostics to find the trouble.
Efrain Lopez, the store manager, is also a happy sort of fellow. He made my visit a pleasure.
The three of them - Ramon, Le, and Efrain - were all very helpful. And pleasant about it. They were just concerned that I got the service I came in for. With the trouble my car was having it would have been too easy to blow me off. But not these three. They made it go right, fixed my car, and had a smile on their face when they did it.
They are a huge asset. And I commend them. I'd go back for service anytime. And I'll be recommending them to my friends!
All too often a customer is quick to complain about something. Not often enough do they commend a job well done. That's why I took the time to write this. That, and the fact they were very helpful.
North Hollywood, CA
Tire purchaseTO OWNER AND MANAGEMENT: Excellent service today from young lady (didn't get name). I went in a few days ago to get price on new Silent Armor tires and even though she couldn't match the price I had gotten off the Internet, she went out of her way to see what she could do to purchase from Mountain View. Only thing she didn't know is I've purchased about 12 sets of tires from her store for personal and work vehicles. Excellent service. Mountain View needs to get more employees like her or consider her for upper management training in the future.
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