seriously?!I went in today (6/18/13) to get some service for my car. When I walked into the office the manager there was on the phone. I quietly asked him if they did smog tests while he seemed to be on hold. He quite rudely pointed at the phone and then gave me the one finger wait. About two minutes later he hung up, looked at me, and then made another call. I waited another three minutes and then walked out. I may be over reacting, but waiting 6 minutes at a counter without being helped at all seems a bit excessive. I left and went somewhere else. I may only be 21 and not a high priority costumer, but I would have been happy with a silent nod or shake of the head.
Our Vice President Paul Mitsos reached out to this customer. He was very happy that we responded so quickly. We explained that our manager was not aware of his error - not that that's an excuse - and that he has been coached. We're always appreciative of this type of feedback. It helps us improve and provide an even better customer experience in the future. - Michael Mitsos, Vice President
Jimmy TinajeroI want to thank Jimmy and your store for such great service. I arrived after closing, Jimmy stayed late and helped find the battery that my car needed, ordered it and made sure we were greeted when we arrived the next day for installation. He went way out of his way to help me. Thank you so much for having a store that puts the customer first. All the employees that I had contact with were all very helpful. Thanks you so much for the great experience. - Liz Simmons
Overall ServiceNo matter when I get to the Upland store, the manager on duty, whether it is John, Glen or Jaime, always accomodates me with my needs to top off the nitrogen in my tires, fix the flats I have from nails, or get me in and out as quick as possible with services. Most people don't feel comfortable with service professionals, but I definitely feel comfortable with bringing my business to John and his staff.
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