Look at What Our Customers Are Saying!
We're so pleased that so many of our customers take the time to write to us about their Mountain View Tire & Auto Service experience. That confirms for us that we're doing something right.
Good afternoon, Oscar.
Everyone was so nice and went way above and beyond to assist me in an unexpected and difficult situation. It’s like driving a new car again. I will definitely return for any future needs.
So I have the worst luck with running over screws. Third tire in 4 months I've had to get patched up. I go in to get this one done [at Huntington Beach] and, unfortunately for me, my tire was so bald they couldn't even patch it. Found out two of my tires were unsafe and needed to be replaced.
As a single mom, panic starts to set it on how I could afford to replace them. Doing both didn't seem to be an option, so I told them to go ahead and replace the one that had air leaking.
Two minutes later, the manager, Robert, comes out, realized it was a money issue, and found a way to lower the price so I could get both taken care of right away. Instantly, relieved my stress! Extremely kind and understanding. Actually, every employee I interacted with was so nice!
Got it done in record time, which I was so grateful for since I had my toddler with me.
Thanks again, Robert! You're amazing and I really appreciate your help! Thanks for making a stressful thing so much easier to deal with.
I just wanted to take a moment to recognize the top notch, HONEST service that I have become accustomed to receiving at Mountain View Tire and Auto Service [Winchester].
Today, after church, I needed gas, filled the tank, and the car did not want to start. It backfired and emitted this terrible black smoke. I finally got it to turn over. It sputtered all the way. The car kept dying at every light and the brake was resistant. I just knew I was in for some major automotive work. My biggest fear was that the engine was blown.
Sam got me checked in and indicated that he had one mechanic on duty, but he would make sure that my vehicle was assessed.
I received a call a few hours later from Sam and was truly expecting the worst news. We had already put $4,000 into a new transmission, and the car still isn't paid off!
Sam explained that it was a minor issue. An air line had come loose and the mechanic had fixed it. He further explained that there would be no charge. I almost cried.
Upon arrival, I spoke to the mechanic. He and Louie assured me that I was welcome to take a test drive, but that he felt the issue was resolved. Sure enough, it was and the car is running fine.
This shop has come to be our trusted source for any auto repair work we need. Thank you, Sam and Louie. Oh, and Robert, too, as he has assisted us numerous times.
Great shop, great service, great guys!
This shop is the real deal. Adam, Steph and Mike provided me with great service late in the day and with wonderful attitudes. I called two other shops before I called this shop and I was told by Mountain View Tire, "Sure, bring it in." The other shops told me it was too late even before I explained the problem. And I had children with me! I was desperate.
When I called Mountain View Tire [Eastvale], Adam answered, LISTENED, and said, "Come on in." He treated me as a peer. Unless you are a senior, you can't appreciate being treated so considerately. I witnessed these men treat everyone the same - with respect.
Not only is my car running great, I found an auto service I can trust and feel comfortable with. These are old-school manners practiced in this shop. I never got the feeling I was bothering them by arriving so late. As a senior, I am thrilled when I find service providers like this. The quality of work is complemented by the staff.
One last thought that comes to mind: after reading previous reviews, why do we pressure mechanics to rush, rush, rush? Shouldn't the priority be on safety and doing the best job to keep us safe? And since they are the professionals and want our return business, shouldn't we accept the time involved? Just saying...
This review is to give an A++ to Pete at the Tustin store!
I first met Pete when I just dropped in to get nitrogen in my tires. I had no idea he was the manager, and he filled my tires with a big smile and friendly attitude.
Soon it was clear that I truly needed 4 new tires - filling them was just a stop-gap - and I called the store to set up an appointment. That was when I officially met Pete. He was with a customer at the time, but took the time to connect with me, took my phone number, and soon called me back. Within minutes, I had a quote, an appointment, and peace of mind.
Today I brought my car to Pete, who treated me with the utmost patience and respect.
I completely trusted that he would do right by me, and that is exactly what happened. My car drives like a new vehicle, the price was good, and the warranty is comprehensive - and Pete walked me through all the details of the receipt and the warranty, still with his patience and warm smile.
I have been coming to the Mountain View Tire in Tustin for many, many years and recommend it to my friends and family. Pete is an excellent manager and valuable asset to Mountain View Tire who should be commended for his professionalism, his courtesy, and his friendly manner.
Thanks for listening!
Yesterday I pulled into Mountain View Tire and Auto Service [Montclair] with a tire that was badly leaking air.
Jacob Richards promptly greeted me in a very friendly manner and let me know he would assess my situation. He did so very quickly and advised that my tire could not be patched, and that the tire I needed could be available Monday. I needed to be home [that day], so that wasn't going to work.
He then went above and beyond by calling several other people who might have been able to provide the tire I needed and located a tire at a nearby location. I am so appreciative that he was willing to be so helpful, and wanted to let management know that is he an excellent employee!
Thanks for the great service provided by the [Murrieta] manager Mr. Napolitano and the service manager Mr. Gailey.
I called the manager for information on the service he provided. His telephone manners were superior to other businesses that I have encountered. His attitude was and is superior to many that I have done business with in my 74 years. Thanks for doing what you do.
And Mr. Gailey possesses superior service skills and humor. His mechanical skills are also of top quality.
I believe I have found the place to have my 2014 Honda serviced because of the team effort that is provided. Thanks for your business and know that I will share my experience. I wish the business to exceed in profits and customers.
Semper Fidelis to Christ first,
To Whom This Concerns,
Mountain View Tire has taken care of our cars for about 14 years at the Montclair location. I would like to bring it to your attention [that] a couple of your employees, Oscar and Jake, went beyond great customer service this time! They are an asset to your company!
Oscar has taken care of our cars the longest and, even though he is not at the Montclair location, he helped in correcting the problem we had. Oscar is by far your best asset! Jake’s customer service was also of the highest standard! They both are professional and take a personal touch in making sure things get done!
My wife and I really appreciate the care they take to make sure we are satisfied!
My husband and I would like to pass on our thanks to Steven at Mountain View Tire at Duarte, California for his help recently.
We had a rental car and had a blowout. Unfortunately, a tire was not available for two days, but he assisted us in contacting the rental company to obtain a replacement vehicle.
We appreciate his time and effort, especially as we are from Australia.
I wanted to take a moment to let you know about the exceptional service I received at the Rowland Heights location recently. While on a road trip in California, my partner and I ended up in a fender bender, which resulted in my car needing a new radiator.
Sam Kim and his team not only replaced the radiator within a few hours, they also provided us with extraordinarily friendly service, and even drove us to the local movie theater, so that our trip would not be ruined by having to spend a day in a mechanic's shop.
I am so very grateful that we happened to end up at the Rowland Heights Mountain View, and wish I could bring my car there for all my mechanical needs in the future. Sam Kim, as well as his team, were amazing, and I wanted to pass on how your employees turned what could have been a really negative experience into a positive one.
We would like to extend our great appreciation for the help we received from Mountain View Tire and Auto Service, the Newhall location. Ed and Art were super friendly and willing to help my family and me. We were visitors in the area and we had a tire problem. God bless and keep up the great work!
Just wanted to let you know that you have a very good staff at your Murrieta shop. Elio and Charlie are honest and fair people.
I have had my cars - an Infiniti and a Mercedes - serviced by these guys and have been quite content with the service and treatment. [They are] very respectful to everyone who comes in the door, saying “sir” and “ma’am.”
I have seen people - one being a friend of mine - come into the shop for a simple brake light change and they refused to charge them. [That’s] a sign of good people just helping good people out.
I will not be returning to my former mechanic who [worked] on our cars for several years. Elion and Charlie have earned my business.
I got into an accident yesterday and came to the Tustin Mountain View Tire & Auto Servicer to see if anyone could help. I'm not from the area and really had no idea who I'd be dealing with.
The service was unbelievable. I was not only taken care of upon arrival, I was informed within 10 minutes what my options would be. I can't thank everyone enough for the help. It's intimidating as a female when you have to go to an auto repair facility. Everyone there made me feel comfortable and informed.
Just wanted to write you a quick note to say “thanks a million” for all your help and support yesterday in fixing my 2008 Chrysler Aspen on such short notice.
The level of service we received was truly world class and I am already a huge fan of your business and the great service you give your customers. The prompt and professional diagnosis and repair ensure that we will have a safe and worry-free trip back to the Bay Area, and that is priceless.
Please accept my sincere appreciation. I look forward to visiting you again in the future
I want to express my deep appreciation for Bruce and the team at the Lakewood store.
Bruce was helpful above and beyond what I would expect when having my car repaired. It is refreshing to know that there are people like Bruce in an industry that can be intimidating for women. He was professional, helpful and dedicated to my car situation. God bless him and all at Mountain View Tire and Auto Service.
You have the best service. I am a lifelong customer of Mountain View Tire and Auto Service [Murrieta], and trust me when I say I will spread the word among my neighbors and friends.
Love Elio Napolitano. What a great service manager. Made an appointment and I was in and out.
I want to inform you of the outstanding, loving, caring, crew you have at MVT North Hollywood. I hope and pray this crew stays in North Hollywood.
Ray is not only fantastic at being an over-the-top mechanic, he is also excellent at customer service, taking care of veheicles and people.
Rick is absolutely the best manager with his caring, loving sensitivity he has with the people who come in. He is so patient and listens to our concerns, and does his best to comfort us. He sees that our vehicles get the best care possible.
Julie and Alex are wonderful and an additional asset to North Hollywood. They are always cheereful and wanting to help.
To Whom It May Concern,
I would like to express my appreciation to your entire [Fontana] staff, especially Jacob Richards, store manager, and Brad Trask, service manager, for the professional and courteous manner they provided me and my vehicle.
I needed repair work for my truck. I pass by this place all the time. Looked up Mountain View (North Hollywood) on the web. Liked the reviews. I also looked at AskPatty.com and they came up as the very first one with 5 stars.
Efrian and his crew are the best. Can't stop talking about them. When my daughter needed tires I told her to go there. She was so impressed that she posted on Yelp. Efrain and his crew are #1 in my book.
I'd always taken my car to Mountain View Tire in Palm Desert and then to MVT in La Quinta after I moved to Indio.
So when I heard some strange noises coming from the driver's side down low near the clutch, I talked to Adam Webb, the store manager, about it after stopping in one recent afternoon.
After we took the car for a test drive, Adam assured me he knew what the problem was. After I got out of the driver's seat, Adam grabbed the seat and wiggled it until I heard the strange noises I'd heard. I adjusted the seat back one notch and I haven't heard the noises since!
Adam thought "outside the box" to troubleshoot the problem. Now, you know why I always take my 21-year old Hyundai to Adam and MVT to keep it in excellent running order. Always great service and great customer service!
Mrs. Patricia Prier
I just wanted to take a little time out of my day to praise Jacob Richards for all of his kindness and professionalism!
Jacob goes above and beyond to accommodate us. Truly a rarity nowadays.
I have been trading with Mountain View Tire (Winchester) since the day you opened here in French Valley and have sent numerous friends and associates your way.
You may not always have the lowest prices, but my associates, friends and I don't mind paying a little more because of the service that we get from Jacob.
He should be absolutely commended for everything he does for us!
Bravo! Bravo! Bravo!
Believe me, Mountain View Tire is very fortunate to have an employee like Jacob!
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