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User Reviews

Palm Desert (Town Center) | Tires & Auto Service

Reviews (16)RSS
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★
Never
My daughter trusted MVT Palm Desert Town Center to change the oil on her Mini so my wife and daughter could drive back home cross country. Today the car was due for its next oil change, wish I could attach pictures. The MVT tech stripped the hell out of the oil pan and just let the car go. Five full-circle aluminum threads came out with the plug. Absolutely amazing the plug held for 2500 miles across the US, and another 2500 of commuting. There is no way a competent tech wouldn't have noticed this. I noticed, because I was the one who changed the oil several times before this, on her Mini, mine, and many others. That pan was solid.

So I call MVT, identified myself, asked for the manager intending to just let them know in case others had complained. "Fred" tells me I'll have to call back Monday, and in the middle of my next sentence, hangs up on me.

Game on, boys. Was prepared to give you the benefit of the doubt, but no more. I will give you the invoice number so you can track it down, but I cannot possibly give you a positive review.

Stay far away from Mountain View Tire and Auto Service, Town Center, Palm Desert, CA,
Owner's reply

It took a while, but we were able to reach our customer. We are paying for his new oil pan, which he will be installing because he is a mechanic. While we did not cause the problem, we should have informed the customer of how bad the threads were on the oil pan drain plug before we started this job. We didn't communicate as completely as we should have. - Chris Mitsos, Vice President / Mountain View Tire and Auto Service

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★★★★★
Great Experience
I had a great experience today with Fred and Alex. I called at 7:30am. Fred answered the phone, gave me an estimate, and scheduled an appointment before the store even opened. My Astro Van was in the air at 8:10am. I had to have it back by 3:30pm. When I picked up the van I was concerned about a noise. I called and Alex asked me to come back. He immediately asked the mechanics to look it over again. Alex showed me a loose belt and assured me things are okay. I had to drive home and it was hot. I was concerned. I quickly realized my van had never run better. I think the mechanics fixed another problem I had without being asked to do so. I'm impressed enough to take the time to write this survey. Please acknowledge this location for going above and beyond on a very hot and busy day.

Thanks,
Brian Schade
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★★★★★
Above & Beyond
I went to your Palm Desert / Town Center location after a screw lodged its way into one of my tires. Doug checked my tires and showed me that the other tires were very bad also, and explained that high-performance tires wear down faster than regular tires. He explained the options, and the car - a 350 Z - drives smoother now than when I bought it. Having retired from a Nordstrom store in Northern California, I am acutely aware of good customer service. Doug and Michael went above and beyond to turn my frown into a smile. Thanks again!!!

Myrna
Rancho Mirage
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★★★★★
Excellent
I went here today because of an emergency with my car and they were the best. They gave excellent service and I was very satisfied and happy. Most of all, they made me feel safe to drive my car. THANK YOU TO THE STAFF!!!
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★★★★★
Exceptional Customer Service
I have been a customer of the Palm Desert location of Mountain View Tire & Auto Service for over ten years. I wouldn't trust my car to any place else. Douglas Matsuhiro is the Manager. He provides exceptional customer service with a caring attitude. He and his staff are friendly and professional and very trustworthy. Douglas goes out of his way to make sure I am well informed and understand what repair work needs to be done. The prices at Mountain View Tire & Auto Service are very fair and reasonable. I have recommended Douglas and his Palm Desert location to many of my friends. Stop by and see for yourself --- great service by great people! - Juanita Starcevich, Palm Desert, CA
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★★★★★
Exceptional and Honest
I believe this is the best service and help on all car issues in the valley. Having been told by another mechanic that I needed major repairs, I came here and Douglas thoroughly had my car checked out. No major work needed! I will use them for everything. Douglas even gave me a ride from home to pick up my car. How wonderful to find such integrity in their work and service.
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1 of 1 people found this review helpful
★★★★★
Always Great Service
My family has been taking all our vehicles to Mountain View for close to 20 years, and my company has been taking their vehicles there for as long, if not longer. I have great confidence in their knowledge, and I am always comfortable in their store. I am always greeted by name. Almost any work is done same day. If needed, they have picked up a vehicle or dropped me back off after dropping one off myself. These guys always go out of their way to "go the extra mile" for me, and I have some craziness to work around. They are the first shop I recommend to anyone. A big thank you to Douglas, Leo, and the rest of the guys sweating out there. Always great service!
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★★★★★
Thank you Doug Matsuhiro & Team Goodyear!
I am so thankful and appreciate the big help that Doug and his team did for me and to my car. I appreciated their honesty, and their service was awesome and very fast. I'm glad I followed other customers' advice by the good reviews they wrote. I recommend Doug Matsuhiro and his team. Thank you again, guys!

Kenya
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★★★★★
Speedy Jorge
What great service from Jorge! He really deserves a medal for his speedy service, plus a great smile.
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★★★★★
Tire Repair
Fabulous experience! This group was really concerned about my safety. They were exceptionally courteous and professional. I can't imagine taking my car anywhere else for service. They are the best!
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★★★★★
Best Service Ever!
I keep coming back to Mountain View. They charge less than half what my Lexus dealer charges to repair a nail in my tire. This time they didn't even charge as it didn't need a plug. You can't go wrong here. The service is excellent.
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Great Service
The service manager Doug Matsuhiro was one of the best people to give me service. I had come in upset, and worried that there were no tires for my car, and I would not be able to get it fixed. But he told me it was ok and that he would work real hard to help me, and he did. He went over and beyond his call of duty. I will be back again.
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THANKS GUYS!!!
Just a quick note of "thanks" for all the help from Robert, Chris and Doug. Your team helps keeps my fleet going time and again. Don't know what I would do without you. I highly recommend Mountain View Tire and Service whenever you're in need in the greater Palm Desert area.

Regards,
Snowbird Car Rental
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Best Auto Service In the Coachella Valley
We have not only purchased our tires from Mountain View Tire & Service in Palm Desert, California, but have had minor and major services performed by the superior mechanics at Mountain View. Robert Lee, the Manager, is the most accommodating and attentive Service Manager I've ever dealt with in my over 49 years of vehicle ownership. And, what's just as important, Mountain View Tire & Service is OPEN SEVEN DAYS A WEEK! Be sure to stop by and ask for Robert Lee and see what he can do for your prized motor vehicle!

Steve and Terry, Palm Desert, CA
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Service - Friendly, Efficient
We are snow birds from Canada. My sister, who is in her seventies, experienced 2 tires with nails and screws imbedded. She took it to Robert who sold her 2 excellent tires for her Lexus IS250. Back home in Canada, I thought "Oh no! He sold her summer tires and an off brand, as well." When I arrived in Palm Desert, all was well. The tires were all-season and matched her car perfectly. We had the wheels torqued and added an oil change costing less than half the dealer's cost. All staff were pleasant and cooperative. The waiting room was inviting and clean. I was very impressed with our whole experience.
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2 of 2 people found this review helpful
Making it right!
My daughter's clutch went out over a weekend trip from AZ to Ca. She had it repaired by a Mountain View shop. Unfortunately, on her way home, it went out again and she was stranded on the freeway near Palm Springs. I drove the four hrs from Phoenix to help her and was happy to know there was a Mountain View nearby in Palm Desert.

Mgr. Robert Lee took over from there. He arranged for a tow and assured me that Goodyear would make it right. Even when there was a setback and it wasn't able to be repaired that day, Robert made arrangements for a hotel at his expense.

The next day, the car was done and there was no charge for extra work or parts. Robert called me later that night to make sure I arrived home without any problems.

The original work wasn't even done in Robert's shop, but he took it on and was sympathetic to my being stuck out of town. What was a bad situation was made right in a personal, caring manner. Thanks Robert and your whole team! I definitely will be a Goodyear customer again!

Scott Huska

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