So I call MVT, identified myself, asked for the manager intending to just let them know in case others had complained. "Fred" tells me I'll have to call back Monday, and in the middle of my next sentence, hangs up on me.
Game on, boys. Was prepared to give you the benefit of the doubt, but no more. I will give you the invoice number so you can track it down, but I cannot possibly give you a positive review.
Stay far away from Mountain View Tire and Auto Service, Town Center, Palm Desert, CA,
It took a while, but we were able to reach our customer. We are paying for his new oil pan, which he will be installing because he is a mechanic. While we did not cause the problem, we should have informed the customer of how bad the threads were on the oil pan drain plug before we started this job. We didn't communicate as completely as we should have. - Chris Mitsos, Vice President / Mountain View Tire and Auto Service
Snowbird Car Rental
Steve and Terry, Palm Desert, CA
Mgr. Robert Lee took over from there. He arranged for a tow and assured me that Goodyear would make it right. Even when there was a setback and it wasn't able to be repaired that day, Robert made arrangements for a hotel at his expense.
The next day, the car was done and there was no charge for extra work or parts. Robert called me later that night to make sure I arrived home without any problems.
The original work wasn't even done in Robert's shop, but he took it on and was sympathetic to my being stuck out of town. What was a bad situation was made right in a personal, caring manner. Thanks Robert and your whole team! I definitely will be a Goodyear customer again!