I went to have an oil change on my 2015 Ford Focus ST on 05/31. I asked that they use Mobile 1 synthetic and check all fluids and top off if needed, as well as rotate tires. I waited for about 35 to 40 minutes and then was told that I needed new tires. I just bought the car 6 months ago and it had 20K miles on it. I was informed that it would cost $1100 for all four tires. The tires my vehicle came with were Goodyear Eagle F1 Asymmetric 2 with a 45K mile warranty. I declined the new tires and if that was true that my tires were worn already they should be covered by Goodyear's warranty as it had just reach 20K miles. So anyway, after I declined the new tires to which I didn't need they returned my vehicle. So the following week I had a message or alert that said my washer fluid was low. So I became suspect and started to look closer at my vehicle. When I opened the hood my latch was broken off and just hanging there. I checked my oil and it was as black as night and I've never seen oil that black before in a brand new car running synthetic that was just in for service. THEY DIDN'T CHANGE MY OIL! I don't know if they did it on purpose or not but I would be very cautious. I don't trust them working on any of my cars ever again. It sucks because it's so close to my house and convenient.
It took a while, but we were able to reach our customer. We are paying for his new oil pan, which he will be installing because he is a mechanic. While we did not cause the problem, we should have informed the customer of how bad the threads were on the oil pan drain plug before we started this job. We didn't communicate as completely as we should have. - Chris Mitsos, Vice President / Mountain View Tire and Auto Service