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Mountain View Tire Good News
Las Vegas is now officially lucky for Vincent Nobile and the Mountain View Racing team!
After finishing in the runner-up spot five times at The Strip at Las Vegas Motor Speedway, Vincent pulled off an exciting victory during the 19th annual DENSO Spark Plugs NHRA Four-Wide Nationals on Sunday, April 8, 2018.
But he didn't do it on his own. “My team worked their tails off this weekend," he said. "We went through three engines, but overall it was a great weekend. There isn’t any reason we can’t be back in the winner’s circle again soon."
The victory is the 11th career Pro Stock win for Nobile and his crew. He drove the Mountain View Chevy Camaro to a speed of 210.44 miles per hour to cover the quarter mile in 6.691 seconds and beat Deric Kramer, Bo Butner and Chris McGaha in the final round.
(Photo credit: Top - NHRA; bottom - Vincent Nobile)
We’re happy to announce the newest Mountain View Tire and Auto Service store!
You’ll find it in Wildomar Square, a new shopping complex on the southwest corner of Interstate 15 and Clinton Keith Road. The address of our store is 36310 Hidden Springs Road, Wildomar.
The new location will be managed by Elio Napolitano, a long-time member of the MVT team who most recently led our Murrieta store to great success.
We’re very excited to be expanding into the growing community of Wildomar, and we’re looking forward to serving new families of drivers for many decades to come.
Thong Ly is an Automotive Technician at our Glendale store, and as of March 2018, he’s been serving Mountain View customers for 20 years!
An ASE-certified specialist in engine repair, Ly is a first-generation American. He moved to Southern California from his home country of Vietnam in 1980. Eventually, his parents followed him.
“I enjoy the people I get to work with every day,” said Ly. And when it comes to customer care, he takes a simple but effective approach: “Do the job right the first time.”
Ly is a past winner of the Mountain View Tire and Auto Service Good Driver Award. That’s an internal distinction presented to MVT employees who are seen driving in a careful and courteous manner by members of the public. People can notify our corporate office about our good drivers by calling the phone number on the back of our company vehicles.
“Ly loves life,” said District Manager Tim Squires. “He has a wonderful family. And he always makes time to talk. We share a lot of fishing stories.”
Sunday, February 11th, 2018 is a day Paul Mitsos will not likely forget.
That afternoon, he won his first Wally, the trophy presented to the winner of each racing class at every NHRA drag racing event.
Paul is one of our company’s three Vice Presidents and a co-owner of Mountain View Tire and Auto Service. In his spare time, though, he likes to drive fast. And that’s certainly what he did during the Lucas Oil Winternationals in Pomona, California.
"To win at a national event, at our home track, in front of my family and friends and so many of our employees was absolutely a dream come true," said Paul. "It was just phenomenal!"
Paul races in the Top Sportsman category. Don Meziere, his opponent in the final round, jumped the gun and was disqualified with a red-light foul start. Still, Paul took his Mountain View Racing Dodge Stratus down the track in 7.098 seconds, hitting a top speed of 191.21 miles per hour, and winning what we hope is the first of many Wallys.
Serving thousands of drivers each week, we're privileged to be part of some nice stories nearly every day.
Ryan Manno from KOST 103.5 has been sharing a few of those stories during the Ellen K morning show, weekdays 5 to 10am. Watch the video to hear a recent example.
Thanks in advance for your input.
“I research new equipment, set up repairs on equipment, help with developing our new stores…” said Tim. He also works to make sure our facilities and the tools we use are safe for you and our employees. That includes helping us meet all laws about hazardous materials and the Americans with Disabilities Act. “I visit each of our locations at least once a month to ensure we’re compliant, and then provide coaching and counseling when necessary.”
“Our customers expect and deserve a clean and safe environment,” said Tim. “And MVT employees deserve state-of-the-art equipment, so they can deliver the perfect customer experience.”
Tim said that “MVT provides exceptional customer service and the best repair experience in the industry. Many customers visit our locations just to stop in and say hi. That's when you know you’re going in the right direction. When fathers send their daughters, sons, mothers and wives to us - knowing they’ll be treated like family - that’s pretty good. When you serve three generations of the same family as we often do, that’s really good.”
Tim’s favorite aspect of his work is helping others. “I like seeing the development of our associates, knowing that I had a small part of their growth.”
And after 20 years with Mountain View Tire and Auto Service, Tim says he has not just one, but “thousands of favorite stories” about our customers and the people he works with. “I have favorite stories every day!”
When Tim’s not working, he’s on the water. “I fish the entire Pacific coast, Alaska to Cabo. Fish fear me! And I love spending time with my 9-year-old grandson, Ethan. I fear him!”
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It's a pretty big deal to be named an ASE Master Technician.
So when our own Travis Krebs earned his Master Tech certificate, we were incredibly proud.
The National Institute for Automotive Service Excellence sets the standards and oversees the testing process for all technicians seeking certification. In order to be known as a Master Technician, candidates must pass eight tests - a total of 375 questions - and have at least two years of relevant hands-on work experience. Then, they must prove themselves worthy of the title every five years by becoming re-certified.
An automotive technician at our Murrieta store since November 2006, Travis prepared for the ASE testing process primarily by honing his skills on the job over many years. He then earned his Master Technician status in November of 2017.
That means that Travis is proficient in engine repair, automatic transmissions and transaxles, manual drive train and axles, suspension and steering, brakes, electrical and electronic systems, heating and air conditioning, and engine performance.
"The best part of my work is actually fixing complicated problems," said Travis, "especially when a customer has already been to several other shops. Not only is that rewarding, but I might help MVT earn a customer for life."
Cheri Bednersh is a customer of our Palm Desert - Town Center store. Before she and her husband Wayne celebrated their 50th wedding anniversary recently, she "thought long and hard about an appropriate gift,” he said.
Then, Cheri had an idea.
For decades, Wayne had wanted to take a ride in the Goodyear blimp. Cheri knew that if she could arrange the trip, it would be the thrill of a lifetime for her husband.
That's when Cheri approached us. She spoke with our vice president Mike Mitsos, who recognized the opportunity to make a dream come true for a couple of customers.
So, Mike put the wheels in motion. He was able to secure two invitations and, in early November, Cheri and Wayne went for a spin in Wingfoot 2, the newest airship in Goodyear's fleet.
“It was very nice inside,” wrote Wayne. “A really great experience. The ride was very stable and the motion was similar to riding in a bus as we cruised around 1,500 feet. Everything on the ground is quite clear at this level and the height provides a unique perspective.”
We're glad we were able to play a role in making this very special gift happen. Congratulations, Cheri and Wayne, on your 50th anniversary.
Take a guess: how many small businesses are there in California?
A few hundred thousand? Half a million maybe?
And small businesses employ more than 49% of our state’s working people. So, clearly, they are tremendously important to California.
That’s why we urge you to Shop Small on Saturday, November 25th.
Small Business Saturday is an annual effort to remind people to buy as often as they can from area stores and service providers in order to support local employers and stimulate local economies.
And this is the perfect time of year to Shop Small. With just a little thought and legwork, you can find all sorts of holiday gifts for friends and family members from local sources. Such as:
• Massages or personal styling from a neighborhood spa.
When you Shop Small, you can often find gifts that are more unique, and you’ll invest in the economic health of your town and your neighbors. Happy SMALL-idays
We love when we get to witness the best in human nature.
On the morning of September 25, 2017, two customers walked into the showroom of our Camarillo store within a few seconds of each other.
Our Retail Sales Manager, Tiffany, took care of customer #1, Sammie. Another one of our team members assisted customer #2, Andrea.
Andrea was very excited to share with us that her college financial aid was finally approved, and that she could now afford tires for her truck that she’d worked so hard to save for.
That sparked a conversation between our customers, Sammie and Andrea.
Not long after, we had to inform Andrea that her vehicle needed new brakes, and that the cost of the parts and labor would come to about $500.
We could tell immediately that Andrea was not prepared for the news, and that the cost would be a financial burden for her. So, she let us know that the new brakes would have to wait until she could save more money.
But Sammie overheard the entire conversation. And once Andrea left the showroom to get lunch, Sammie approached Tiffany and told her that she wanted to pay the $500 to have Andrea's brakes replaced.
Sammie saw how hard Andrea had worked to get where she is in life, and wanted to help her keep going. To top it off, Sammie asked us not to reveal to Andrea who had paid for her brakes. Sammie’s gesture was a touching act of kindness to everyone in the room.
When Andrea came back to our shop to pick up her vehicle, Tiffany had the pleasure of telling her that her tires were installed and that her brake work had been completed and paid for in full.
By that time, though, Sammie was long gone, having helped someone in need with no interest in re-payment or even a “thank you.”
As we said - the best in human nature.
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