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Mountain View Tire Good News
We’re very happy to announce that Mountain View Tire and Auto Service is expanding.
Our newest location will be opening in mid-fall 2017 at the new Wildomar Square shopping center.
Located at Interstate 15 and Clinton-Keith Road in Wildomar, the new complex will also be home to several restaurants, including The Habit Burger Grill, Robeks, Angelo’s Brick Oven Pizzeria and others. That means you can drop off your vehicle and enjoy an easy walk to a great meal.
We closed our Montclair location on August 20th, but our beautiful Upland store is only about 9 miles to the northeast. If you’re one of our many Montclair-area customers, we invite you to join us in Upland soon.
And here’s more good news: there will be at least four new Mountain View Tire and Auto Service stores opening in the next few years.
Thank you for allowing us to serve you and for making that growth possible.
(Photo from Google Earth.)
We’ve been telling a story for many years; a story about our employees and the way we serve others.
And because our customers have seen our people and principles in action, they’ve become storytellers, too.
They send us cards and letters and emails to tell us about the great experiences they’ve had at Mountain View stores.
They use Yelp to share their appreciation and regard for our automotive technicians who went above and beyond to help.
And they’ve told their friends and family members about the trust they have in us.
The video above also includes kind words from a happy customer. It features audio from KPLM radio.
If you’re one of the thousands of people who has taken the time to spread the word about Mountain View Tire and Auto Service, thank you.
If you’ve never tried us before, please stop in. We’ll work hard to inspire you to share your own good news about us.
I mean weekend, windows-down, no-place-to-be kind of driving.
And lately, I’ve really enjoyed getting lost while I drive. Usually on Saturdays.
About 5 or 6 o’clock, I pour a big tumbler of iced tea, hop in the car, and set out to see what I can see; what I haven’t seen during my daily commute.
I turn down back roads and dirt roads and barely-a-road roads to explore the countryside, the fields and farms.
My drives have taken me past acres of wildflowers, abandoned cabins and old brick schoolhouses, small lakes, a waterfall, weather-worn barns, sheep and cows and deer. On the way, I’ve found myself surrounded by rolling green hills, powerful summer thunderstorms, and the all-encompassing glow of breathtaking sunsets.
Along with the scenery and the smell of the warm wind, it’s the freedom and the randomness of the experience that make this type of aimless travel so appealing. The journey is the destination.
The idea for these trips came to me when I realized that I’d been driving only the same roads for years. It occurred to me how little of my own county I’d seen; that I didn’t know enough about what was just left or right of the highway.
In this life, there's a lot to take in. Everyday beauty. Simple adventures. And so many of those pleasures are where we choose to find them. Often only a short car trip away.
So now I'm making more time to take the roads less traveled.
And it’s been a wonderful ride.
Those are the words of Granada Hills automotive technician Ernesto Castaneda, but that sentiment is shared by so many of our other team members. Maybe that’s why so many of our employees have been with us for 20 years or more.
On August 18th, 2017, Ernesto joined that two-decade club.
Two keys to his success: keep a great attitude and keep learning.
“I stay up-to-date with new automotive technology by reading online,” said Ernesto. He’s also grown and improved in other ways over the years. “I’ve learned to be patient and respect everybody I work with so everyone can have a good day.”
That’s a pretty simple idea, really, yet it’s so important to the success of our team environment.
“I like to see customers leave happy,” Ernesto said, “especially when they come in worried that a repair is going to be expensive and we’re able to fix it for less than they expect.”
As a long-time automotive technician, Ernesto has taken care of countless vehicles, so he has a few recommendations. “Keep the correct pressure in all your tires,” he said. “Check all fluids before a long trip, and check your headlights and brake lights so you can be seen on the road.”
Thank you, Ernesto, for all that you’ve done for the Mountain View family and so many of our customers. Happy 20th.
RELATED POSTS: Sam Kim: Welcome to the 20-Year Club
“Wow! I can't believe it's been 20 years since I walked into our Rancho store and started as a technician.”
But it’s true. Sam Kim has been a part of the Mountain View family for two decades. And he can confirm that time flies when you enjoy what you’re doing.
Sam has been the manager of our Rowland Heights store for many years.
“The best part of my job is the interaction with our customers,” he says. “It’s the satisfaction of being able to help them and earn their trust and positive referrals.
“I want our customers to know that we’re a company that cares for their well-being; that we go above and beyond their expectations to accommodate their needs.”
A key aspect of that care is staying current with technology. “Our management team provides us with constant updates on automotive repair,” Kim says.
And it pays off. “Being here for so many years, I’ve seen more than my share of loyal customers. I'm extremely grateful when they come in and tell us that we’re the only automotive shop they trust.”
Sure, modern vehicles provide constant updates on their various systems, but Kim likes to remind drivers that “many problems can be solved by routine maintenance: checking tire pressure, wheel alignments, tire rotation. Many people rely too much on their vehicle to tell them that something is wrong,” he says. “But being proactive can help prevent costly repairs down the line.”
An avid golfer, Kim says, “I love the game because there are always things to improve on.” Working at Mountain View Tire and Auto Service is kinda’ the same. “Our focus on customer service is second to none,” says Kim. “We try to be empathetic to our customers’ needs.”
That’s a skill we work to master every day.
The manager of our Long Beach store, Cris works to leave customers with a very specific impression: “We want people to know that we will be there for them whenever they need us. It's about the WOW experience, and making sure our customers know that they’re talking with a friend who’s going to help them.”
We asked Cris if he has a favorite customer service story that comes to mind. “There's a new story every day,” he said. “Honestly, there is. I believe we go out of our way to help our customers every day, and I know they appreciate it.”
And the best part of his job? “The people,” Cris said. “The crews that I've worked with throughout my career here; the guys in Culver City, Lakewood, Long Beach, all of them. Also, the people at corporate. Everyone works together as one big family. I love it!”
Those people are the same reasons Cris doesn't hesitate to recommend Mountain View to his friends and family when they need tires or auto service. “We're honest, and we don't steer customers wrong.”
When he's not serving our customers, Cris likes to hit the road himself. “I've traveled to races in Mexico and Italy. So I've been able to combine both of my hobbies into one.”
Thank you, Cris, for all that you do for Mountain View Tire and Auto Service and our customers. Happy 20th anniversary!
RELATED POSTS: Mountain View Tire Trio Celebrates Their 20-Year Anniversaries
And it's not just talk.
Yes, it's one thing for us to say we deliver better service every day, but it's another thing entirely when our customers say it - again and again and again!
Check our Testimonials page.
Check our Yelp page.
You'll see they're both full of unsolicited glowing comments from our customers; people who have taken time out of their busy days to write often detailed emails and online reviews about their great experience with Mountain View Tire and Auto Service.
That's important to know when you're looking for an honest, dependable automotive service provider.
Delivering a higher level of customer care every day is one of our founding principles! And we must be doing it well, because 2017 is our 30th year in business.
We're ready to show you car care with a higher level of care.
So we're happy to announce that, as of April 11th, three more Mountain View team members have joined our 20-year club!
Rod especially enjoys engine, brake and suspension work, as well as electrical repair and computer diagnostics. Staying current with all those systems “keeps you knowledgeable,” he said.
“I take pride in every vehicle I service,” Rod said. “It’s important to listen to customers and ensure that all of their questions have been answered. When I recommend MVT, I know that the customer will receive the service they’re expecting.”
“Dam is a brake specialist,” said Emilio. Plus, “he's a great listener and always looking for a way to make people smile.” Dam finds great joy in his work as well. “I feel happy knowing that I helped a customer get back on the road safely,” he said.
And all three men understand the importance of serving customers in need.
“A few weeks ago,” Emilio remembered, “a stranded customer needed a jump start about three miles from here. We don't usually do roadside assistance, but we still found him and helped him.”
There’s the story of how Dam assisted a customer with a flat tire after hours - a situation that has happened many times for the Mountain View crew. “It was past closing time, but the customer was stranded two hours away from home.”
“A customer came in and was expecting the problem to be much worse with her vehicle,” said Rod, “but she only needed a minor brake job. She was so excited that we were honest with her. That brightened my day, knowing that I had relieved her stress and represented MVT well. She came back later and told me that she recommended two of her co-workers to us.”
Thank you, Emilio, Rod and Dam, for twenty years of serving the drivers of Southern California as members of the Mountain View Tire and Auto Service family.
RELATED POSTS: Efrian Lopez: 20 Years with Mountain View Tire and Auto Service
With the help of another motorist, Webb pulled the unconscious dump truck driver from the cab and administered CPR, while Webb's wife Carol called 911. The truck driver survived and no one was hurt during the incident.
“David took immediate action to save a fellow truck driver and stop an out-of-control truck that could have injured others,” said Goodyear Marketing Director Gary Medalis. “For his quick thinking and courage, we are proud to name him our 34th Goodyear Highway Hero.”
At a March 23rd ceremony in Louisville, Kentucky, Mr. Webb received a special Highway Hero ring, a $5,000 prize, and other items.
© 2020 Mountain View Tire & Auto Service