“Many customers will ask if I’m the owner of Mountain View Tire and Auto Service because of the way the shop is run.”
That’s Harry Bakalian’s favorite type of customer feedback. And he hears it often.
As the Service Manager for our Granada Hills store, Harry has a lot to do with customers leaving happy.
Here’s an example of the type of stories our Yelp reviewers have told about him.
“I woke up this morning with a flat. I called Mountain View Tire and got a quote [of] $20. When I arrived, I was greeted quickly by Harry. He was very kind, polite and professional. When I went to pay Harry, he said it was on him. When I asked him what he meant, he said, 'Save your money because eventually you’re going to need a new tire.' He did not charge me at all! I've been in the customer service industry for over 23 years and I have NEVER heard of this! I am so impressed, grateful and appreciative of Harry's outstanding customer service!” - Ruben G. / North Hills
A member of our team since May of 1999, Harry is ASE-certified in engine performance and as a service consultant. “I like it when customers come here for a repair or a diagnosis after other shops can’t find or fix the problem,” said Harry. “My favorite part of my work is helping people by fixing their cars right.”
What’s Harry’s advice for taking good care of your vehicle? “It’s pretty basic, really. Check your fluid levels and tire pressure often and follow the maintenance schedule.”
And, of course, see Harry and the team at our Granada Hills location when you need any service or repairs.