Look at What Our Customers Are Saying!
We're so pleased that so many of our customers take the time to write to us about their Mountain View Tire & Auto Service experience. That confirms for us that we're doing something right.
As a visitor from out of town, I felt somewhat helpless when my AC went out in the middle of a heatwave in Palm Desert!
I contacted Mountain View [Palm Desert Town Center] and spoke to Robert. From that first interaction on the phone, I got a really good vibe from him, and my first impression was correct. Robert and his crew are friendly, polite, fair and trustworthy. I truly appreciate the time he took to explain the details in a way that I understood.
Honestly, if I didn't live a few hours away, I would no longer take my car to my current mechanic and would take it here instead.
As awful as it is to have an issue with your car, they made it as pleasant of an experience as possible. I truly thank Robert and his crew for their help! I would ABSOLUTELY recommend this shop to anyone needing assistance.
Last Sunday, I discovered I had a flat tire I needed to have fixed ASAP, but I couldn’t find a repair shop that was open.
I did a quick search and discovered Mountain View Tire; it was open for business and close by.
I went to the Corona location where I met the on-duty service manager. He was super friendly and very accommodating. He asked if I could leave the wheel and he would have it fixed before the close of business. A short time later, I got a call [and learned] the tire was fixed. I returned to the store and employees put my wheel back on my car and put my spare away.
I was so happy to find a repair shop open on a Sunday that could help me out. MVT employees went above and beyond to help me out in a jam and didn’t charge me a fortune. They’ve definitely earned my business. It’s rare to find an honest repair shop that doesn’t try to take advantage of a woman.
Prompt service, no gimmicks and staff are professional.
I would like to commend Mike Flores [Palm Desert Monterey] for his super leadership in the shop. He was courteous, kind and very customer oriented. I wish all service [providers] in the Valley [could be] like him. Mountain View should be very proud to have him. I do recommend talking to him before going anywhere else.
Enterprise Ride Share Coordinator (Fleet)
We drive across country every year to visit our daughter in Burbank. Last year, we got a flat. I went to a local service station, but they don't fix flats and recommended we go to Mountain View Tire in Burbank. They were terrific.
The service here is fantastic. We have dealt with Mae a few times now. She is a star. Very helpful, very polite, very friendly. In fact, it is because of her helpfulness and winsome personality that I brought my Impala in for an oil/filter change today. I have always used the Chevrolet dealerships for service, but I came here because of the way Mae treated us last week when we bought the new tires for my daughter.
Earnest and his crew [Long Beach] installed a lift kit on my FJ and they did everything right. They have done a lot of work on my truck and I trust them. The best shop in the area, the best value, and they stand behind their work. I posted their work and contact information on the FJ Cruiser Forum.
I got a nail in my tire on Memorial Day and for starters, I’m so grateful you guys were open! Lucky me!
The usual spot I go to was closed, so I Googled other tire shops near by [North Hollywood]. When I arrived, Ruben helped me with my client profile and quickly took my car in to get the nail out. They were very busy and in great spirits. Javier did a great job respiring my tire.
There was such a positive vibe to the place and Ruben was so incredibly helpful. He answered all my questions and even showed me my car as it was up on the lifting platform.
It really made getting a nail in my tire quite an enjoyable experience. You definitely have my business because of your all-star employee Ruben and the rest of the guys at that location! I’ll be telling all my friends and family about your quality service!
I would like to spotlight Steve at Mountain View Tire in Wildomar for excellent customer service. On Friday, 4/26/19 at 5:20pm, I had contacted MVT for a tire. The store closed at 6pm, but Steve offered to wait until 6:15pm so that I could get the car towed over to him. Unfortunately, the tow truck didn't arrive until 6:30pm, but I so appreciated the offer to wait!
He did not know who I was when he offered this excellent customer service and waited late for us! I am a Councilwoman for the City of Wildomar and I love that we have such a caring business in our city!
Bridgette Moore, Councilwoman
I am a long-term regular customer of this shop [LaQuinta]. I take all my vehicles to this store. Now my daughter and several of my neighbors [do].
Had a nail removed this morning from one my new tires. Adam the manager had the tire repaired in 20 minutes, but would not accept payment. I fully expected to pay.
I want to let you know that I am proud to bring my business to Adam, and I continue to recommend this shop for their service and trustworthiness. Very satisfied customer.
We have been going to the Newhall location for a while and have seen many come and go, except for one of the mechanics who is a man of integrity and character. [Also,] their new manager is Allan. He's so nice, friendly and honest. We really like [both of] them. They take pride in the service of our cars and especially in their customer service.
Thank you, guys, for all you do, for making our experience good, and for the confidence we have in you.
Have a blessed year.
Thank you for your extraordinary [Burbank] staff who solved a very serious problem I was having with my car.
You might notice that I've written to you before. Basically, this is more of the same. Today was a little more dramatic than last time. My crisis happened in the middle of the afternoon on a cold rainy day when your bays were full, there was only one parking space left and everyone was already very busy.
Efrain was so patient and professional. He managed to make sense of my garbled description of the problem and found the perfect person (Ray) to diagnose and fix it. (Thank you, Ray!) Chris made sure that I got my car back long before I ever thought it could be ready.
Honestly, I didn't even expect it back on the same day. The problem seemed so pervasive and your mechanics were so busy. Somehow, despite the cold and the rain, they took care of everyone, not just me.
I hope you understand how great your employees are. Their customers do, but I want to make sure that you do, too.
I was so grateful for the gentleman at the counter who courteously listened attentively to my car problem. He assured me that they could fix it in a couple of hours.
I gave him the undercover panel from the front of the car that had come loose. I waited at the spacious lobby for my car, and 20 minutes later the work had been completed. I reached for my credit card to pay and he said "No charge. Have a merry Christmas."
I recommend this establishment [Mountain View Burbank] and its staff with all of my grateful heart! Maybe not all car problems will be fixed for free, but what matters most is the wonderful people who work there!
(This testimonial originally appeared on Yelp.)
This place [Mountain View Lakewood] is very female-friendly, and all of the employees are very professional. They are efficient and give great prices. They helped me out with a flat and had me out of there in less than 30 minutes. I will be back for sure.
(This testimonial originally appeared on Yelp.)
Once again, I had a tire pressure issue and I returned to Mountain View Tire [Burbank]. Chris and Gabriel helped me with the utmost customer service. Gabriel also showed me how to do a calibration for the tire pressure to reset the notification in the car.
I always return for great service and I truly recommend you try them out if you're in the area. Happy customer! Thanks again!
(This testimonial originally appeared on Yelp.)
So, we were on our way home Sunday afternoon to Orange County and our run-flat tire blew out (with no spare tire). I quickly and desperately started Googling for a tire store!
We pulled up to your Wildomar store. It was five minutes 'til closing time. Charlie Basilan, the service manager, was amazing! Even though the store did not carry our tires at the time, he and his crew scrambled to figure out a way to get us home. And that they did!
Charlie, John Canty and the rest of the crew working that day gave us the most extraordinary service humanly possible. These guys are a group of the most kind and helpful people. Thank you all!
My name's Robert, and you guys serviced me on December 11th [at North Hollywood]. Unfortunately, I didn't quite catch the name of the manager, but I just wanted to say I havent seen such a display of professionalism and customer service at any business I have visited in at least a few years.
That man performs his job like he owns the business. He is a truly exceptional manager, and I just hope this email reaches ownership so that they know what upstanding management they have.
I will return for all my tire business to this location from now on!
We drove our Jeep TJ out from South Orange County to stay overnight in Palm Desert and then off road in Joshua Tree in the morning.
Once we pulled off the highway, we started to see smoke coming out from under the car. We made it to the hotel and then saw transmission fluid all under the car.
We got to Mountain View (Palm Desert-Monterey) just before they closed, and the staff took the time to help us out. Given that it was 110 degrees and close to closing, many places would have just turned us away.
A transfer case gasket had torn which leaked out all the fluid. Since the part would take days to get, we decided to just top off the fluid and risk it to make the two-hour trek back home.
The staff was very helpful and also directed us to the nearest auto parts store so that we could get additional fluid, with the plan that we would stop half way to top off again. We made it without even stopping.
Mountain View helped without charging us anything. While we were there, we saw them interact with several other customers and they were very patient and understanding with everyone. Stay cool, my friends.
I wish to compliment Mike and Harry (Granada Hills) for the service they do. Have gone to their store for over 22 years. Mike has gone out of his way to help me when necessary. They do all of my tire, brake, balance and alignment for me. I wanted you to know how much I appreciate their work.
Hello - My name is John Therrien. My wife and I take our cars to Henry and Mike at the Rancho Cucamonga store. I cannot express enough how satisfied we are with the service that they give us! Throughout the years, they've proven themselves to be true to their word. The quality of work they do is outstanding! I've never been disappointed.
They have always taken care of us with the utmost concern for quality and safety. I know that no matter what it takes, they will make sure that the job is done right! I trust them with complete confidence!
I find it amazing the Henry (the manager) will call me himself to go over the repairs needed. Not many managers will take that personal step to satisfy their customers. Mike also does an outstanding job of going over repairs and suggesting parts needed!
My wife and I will always go to Mountain View Tire in Rancho Cucamonga for all out auto needs because we know that we'll get truthful, honest and reliable service from Henry and Mike.
Keep up the good work, guys!
I dropped in on these guys (Huntington Beach) this morning while Pep Boys was doing an advertised inspection on a car I was thinking of buying that also needed new tires.
They helped me determine some alternative compatible tires that would work for me, AND told me they do FREE "used car, pre-purchase" inspections! Live and learn.
Pep Boys said, "don't buy the car." So, I brought it to Mountain View for a second opinion, and they explained why the problem was to be expected in "old age," not horrific, and helped me understand why buying the car could still be a great decision. And they made exactly ZERO dollars during these conversations.
This is why people develop brand loyalty. GREAT JOB, GUYS! I won't forget it.
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