To Whom It May Concern,
I wanted to make it known that I received exceptional service beyond anything I could have ever expected from your [store] in Burbank, California.
I was heading to Lebec, California and blew out my tire just north of Burbank. I called the Magnolia location and spoke with Leville Slayton. He dispatched Jacob Pomaville to my location where he retrieved the tire from my vehicle, brought it back to the store, replaced the tire, and repaired the wheel.
Amid this stressful situation, Jacob had a cold drink ready for me and, beyond that, actually purchased two jack stands from a nearby auto parts store, as neither one of us had them.
I wanted to share this story with you as it is a rarity, especially in the Los Angeles area. They have secured me as a new customer with their exceptional service and care. They should be recognized for their dedication. It is obvious they are the creme of the crop in their field.