Thank you for your extraordinary [Burbank] staff who solved a very serious problem I was having with my car.
You might notice that I've written to you before. Basically, this is more of the same. Today was a little more dramatic than last time. My crisis happened in the middle of the afternoon on a cold rainy day when your bays were full, there was only one parking space left and everyone was already very busy.
Efrain was so patient and professional. He managed to make sense of my garbled description of the problem and found the perfect person (Ray) to diagnose and fix it. (Thank you, Ray!) Chris made sure that I got my car back long before I ever thought it could be ready.
Honestly, I didn't even expect it back on the same day. The problem seemed so pervasive and your mechanics were so busy. Somehow, despite the cold and the rain, they took care of everyone, not just me.
I hope you understand how great your employees are. Their customers do, but I want to make sure that you do, too.
Sincerely,
Carole Unter
