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Look at What Our Customers Are Saying!
I brought my van in today for an oil change since it was past the due date on my oil change sticker. Jaime told me I actually didn't need an oil change yet since I was under the mileage recommendation. He checked my oil levels just in case and said the oil was clean, but it was just a little low. He grabbed a bottle of oil to top off my oil tank and didn't request any payment.
Then he noticed my van had a little graffiti on it and he removed it for me with some acetone, also free of charge!
The service here [Duarte] is top notch, and I'll continue coming back with my work van and my personal vehicle.
(This review originally appeared on Yelp.)
My husband and I would like to pass on our thanks to Steven at Mountain View Tire at Duarte, California for his help recently.
We had a rental car and had a blowout. Unfortunately, a tire was not available for two days, but he assisted us in contacting the rental company to obtain a replacement vehicle.
We appreciate his time and effort, especially as we are from Australia.
I just want to let Corporate know that I've been a loyal customer of your Duarte location for over 5 years now. Today, Yuri went above and beyond for my daughter's car. Without an appointment, he was able to diagnose the issue and get it fixed by closing! I now live in Huntington Beach but consider Duarte my only home, and this means even for both of my cars.
Thank you to Yuri and the rest of the guys for always making me, the customer, the priority, and resolving any issues I come in with!
Just want to send a short note to say "Thank You" for the wonderful manager, Yuri Gonzalez at your Mountain View Tire shop in Duarte.
Yuri and his staff are just wonderful! I always feel so confident and secure when I take my cars to their shop. Yuri always does everything possible to give the best service, and the technical staff is amazing. I have recommended their shop to so many people and once my friends have had their cars serviced there, I always get raving reviews back.
It is so hard to find a good and HONEST place for car repair and service. Having a place like Mountain View Tire and the staff at this location in Duarte is such a blessing.
Thank you again, and kudos for having such a great staff!!
Dear District Manager,
I wanted to send a big thank you out to your crew at Mountain View Tire in Duarte and a special mention to Robert [Crosswhite] for his prompt attention and fast turn-around of my vehicle on 3/19.
My wife wakes me at noon (night worker) on the 19th and states there is a flat on her car. She needs to leave for work and [asks if] I can take care of it. So, she takes my car. I get up and grab some coffee and head out to see. I put some air in the tire and it's a slow leak with the telltale hiss of escaping air. I jump in and head out to Mountain View for what I thought would be a quick repair. Robert checks the tire and stated it is unrepairable because it was bald.
Several thoughts go through my mind at that point. I cannot call in sick as it is a Saturday. I work 3pm to 3am as an RN in a very busy trauma center. Should I leave the car? Should I call a taxi and go home to get ready? Should I have them throw the donut on and limp to work? As it is now 12:30pm I need to make a decision.
Robert states that he can put 2 new tires on and I should be out within the hour. I said,
"Let's do it." Upon checking for in-stock tires, he found that they no longer carry my size. (My heart sank.) But he put a call out to his local supplier and they had my size in stock. Robert said, "I can go grab them and have you out within the hour." It is now 12:50pm. I said, "Let's do it."
Sure enough, I was out of there and back home at 2pm to shower and head to work. So, a big thanks to Robert and your crew
You have an incredible team that's trustworthy and knows how to provide superior customer service. Mr. Sam Aslanian (Duarte) has gone the extra mile to fix my car beyond expectation. I would recommend all my friends and family to this location any time.
Every staff member I encountered was very friendly. I specially appreciate the honesty of your staff (Sam Aslanian / Duarte). They never sell me services I don't need. I trust the staff and have 100% confidence in them taking care of my car.
I just wanted to say thank you for all of your help with getting me the right tires and service for my car. Sam and the entire crew at the Duarte location ROCK! They were so great to me. They took care of me and even fixed that weird noise that my dad swore was in my head.
They were the most professional, polite, and service-oriented auto specialists I've ever had the pleasure to work with. Not only did I get really nice tires, but I also ended up needing both front brakes replaced, the backs cleaned, an alignment, etc.
The service was great. Thanks again for all your help, and please send my thanks to Sam and the Duarte crew.
Dear Mr. Mitsos,
On this last Sunday, February 7, my wife and I were headed from Beaumont, CA to Santa Paula, CA for a family reunion. As we neared the city of Duarte on the 210 freeway, the driver next to me began honking his horn and pointing to my rear tire. I acknowledged him, made my way over to the side of the freeway and pulled over. My rear tire was half way down. We took the Mount Olive off-ramp and pulled into a parking lot. After checking the tire, I saw that there was no puncture, but I noticed the valve stem was leaking.
I really started to get worried when I realized, here we are - on a Sunday - when most tire stores or garages are closed, and we are in a city we're not familiar with. We used our mobile GPS and looked for a tire shop. The first two we passed were closed, but the next one was open, and that was the Mountain View Tire store on Huntington Drive in Duarte.
We pulled in and, as I was getting out of my truck, I was met in the parking lot by your store manager, Sam Aslanian. I explained my problem to him, where I had come from and where I was going, and Sam jumped into action. He asked me to pull around by the open stall and he had my tire off and valve stem replaced in a matter of minutes it seemed.
I told my wife I had never seen anyone respond so quickly and friendly to help someone. I went in to settle up at the counter and he informed me there was no charge; that he was glad he could help us so we could get back on the road to get to our family reunion. Mr. Mitsos, our problem may have been a minor problem, but it was a big deal to us and we cannot thank your staff in Duarte enough for what they did and how we were treated.
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