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Look at What Our Customers Are Saying!
5 stars! Spacious, clean location [Glendale], unlike many other car repair shops that make you feel like you need a shower after.
Loved the waiting room. There is refreshing cold water and TV available with lots of available seating. The spaciousness is really nice. Never felt cramped. That alone would make me consider giving them all my business. Tired of dirty mechanic shops with no parking and space.
Got an absolute killer deal on the service I received.
The entire staff smiles at you and makes you feel welcome. Was my first time here and definitely will NOT be my last!
I just got my tire patched and had the most beautiful service! I haven't seen such service, not even at the dealership.
I'm so glad I came to Mountain View [Glendale]! The gentleman helped me within seconds of pulling into the parking lot. He took my tire out, found the nail and patched it up, all in less then 30 minutes!
My tire was okay to patch and didn't need to be replaced. No one tried to sell me a tire I didn't need. Everyone there was very honest and passionate about actually helping people! I just found my forever tire shop!
5 stars! Spacious, clean location [Glendale], unlike many other car repair shops that make you feel like you need a shower after. Loved the waiting room. There is refreshing cold water and TV available with lots of available seating.
Got an absolute killer deal on the service I received. The entire staff smiles at you and makes you feel welcomed. Was my first time here, [but] definitely will NOT be my last.
(This review originally appeared on Yelp.)
I normally go to the Norco location, but just recently moved to the Pasadena area.
Yesterday, I had noticed that my tire pressure light was on and stopped at [another] tire shop near my house. After they looked at my tires, they told me that they could not patch my tire after finding a bolt in what looked to me to be a fixable spot, and that they couldnt find my warranty information. So, I left very frustrated.
I often attribute the lack of service or bad service I get from car companies to being female and them trying to get me to purchase something I don't need.
When I got back to my office, I called the Norco store that I've been going to and trusting for almost 10 years now. When I called, they remembered me and quickly looked up my info and told me where the closest Mountain View Tire was, which was the Glendale location.
When I arrived, the guy there was so nice. He quickly got me back on the road and fixed it without any excuses. I really appreciate that I can trust the Mountain View Tire brand no matter where I am. Amazing customer service. Kudos to both the guys who helped me today without trying to make me buy things I did not need.
I have been a customer of the Glendale store for over 20 years and have always been satisfied with the price, service and personnel. I have had a special relationship with Emillo. I consider him my mechanic. I can depend on him to give me an honest opinion of what service is needed and [that the] work will be done correctly.
To Whom It May Concern:
I live in Sun City (near Temecula in Riverside County). For the last few weeks I noticed that my van [had been] shimmying when I would drive fast, and then start to apply my brakes. A relative told me last weekend that I might need to have an alignment. He advised me to go to a tire store to get this checked out. On Monday (April 26), I drove north for a doctor's appointment in Burbank. Since I arrived in the area about 90 minutes early, I got off the freeway and drove down San Fernando Road in search of a tire shop. I spotted the Goodyear store and pulled in.
I was nervous to try to take care of this problem on my own. As an older woman who lacks technical savvy, I am always afraid that I will be ripped off, either in pricing, or in buying unnecessary services. However, I was greeted by Fred, who put me at ease right away. I described the "shimmy problem," and emphasized that I am on a retirement / fixed income, AND that I had a limited amount of time. Fred suspected that my problem had to do with my brakes. He offered to check things out, at no cost, and I agreed to this. Fred was right about my needing new brakes. I was distressed by the looming costs of all that needed to be done, but Fred went out of his way to help me, offering coupons and other discounts.
One of the mechanics, Le, did a wonderful job of assessing, and then working on my car. To give him enough time to do all of the work, Le drove me to my appointment in Burbank. Two hours later, Raz brought my van to pick me up at the doctor's office. To my delight, on the way back to the shop, Raz suggested that we stop at a gas station, so that he could pump my gas for me before I started my long drive home. That was so kind of him. I am handicapped, and it is very difficult for me to get out of a car to pump gas myself.
Back at the shop, Fred was very informative and clear as he explained what (and why) things on my van need to be serviced. The $500 total bill is a large dip into my budget, but I know that everything was necessary, and now not only will it be safer for me, but, also, my vehicle will last longer. And, of course, ALL of this would have cost me so much more money if it weren't for the kindness of Fred.
About 20 minutes into my drive home, I called Fred on the phone to thank him for everything. My van was running much smoother, and it made the whole driving experience less stressful.
Sometimes just saying "thank you" isn't enough. So tonight I took the time to put my appreciation into a letter to the corporate office. Kudos to Fred, Le, and Raz for all that you did for me. Kudos to your shop for your expert service, prices, and management. Even though I live several hours away, I will definitely think of having my car servicing done in your Glendale store when I am in that area.
In sincere appreciation,
Dear Mountain View Tire,
I have always been happy with past services I received on my vehicles. Today, I received exceptional services for an emergency window replacement on my wife's 1990 Toyota Camry. I just wanted to thank you all. I visited the San Fernando Road location in Glendale.
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