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Look at What Our Customers Are Saying!
Mike and the rest of the guys [at Granada Hills] did a great job replacing the old battery cables on my 1996 Bronco. Tough to get parts for my truck, but these guys always seem to come through when I need them!
They've been taking care of my truck for the last few years and have kept her running well. They even performed a small job for me at no cost. Who will do that these days?
I definitely recommend this business to all.
I would definitely recommend this place [Huntington].
My back tire was literally coming off because of some missing parts. They quickly figured out my issue and had the parts I needed.
I was so lucky that I happened to be passing this shop when I realized it was dangerous for me to drive any further. I was in and out of here fast!
Thank you so much for helping me out. Definitely made my day. I'm so grateful for all of your help! Thank you so much for saving me today!
Mountain View Tire is as good as it gets! I have had my Toyota Camrys serviced here [Granada Hills] for many, many years. They always provide excellent, friendly service with competitive rates. And my cars keep running under their great care. One Camry had 200,000 miles; my current one is at 240,000.
(This review originally appeared on Yelp.)
I wish to compliment Mike and Harry (Granada Hills) for the service they do. Have gone to their store for over 22 years. Mike has gone out of his way to help me when necessary. They do all of my tire, brake, balance and alignment for me. I wanted you to know how much I appreciate their work.
Dear Chris Mitsos...
I have lived in Porter Ranch for over 35 years, and I am a teacher at a nearby school. My vacations are very important to me.
I have an RV that I left sitting in front of my home for too long and, on Saturday, my mission was to get the tires checked and an oil change and not have it take the whole day so that I could head north to the beach for a week. Someone said that Auto Zone offers these services, [but] when I got there I found out that I was given misinformation.
Disappointed, I began to pull out of that parking lot, and right in front of me there was a sign that said, "We check your air."
I pulled in. I was greeted by clean-looking, happy employees. The service manager came over and began washing my absolutely filthy windows. He did a fabulous job, and he too was impeccable, courteous and eager to get the job done right.
Before leaving I decided to have the oil changed, even though I could have gone to one of those cheap places. I spent a few more dollars but felt good about it because of the tremendous service and kindness I received. It was a pleasure to pay my bill.
You have a new customer...and I will spread the word about your great business. This location, the manager and employees deserve some applause!!
I had a problem with a flat tire about 7 months ago. The "other" tire dealer wouldn't help me with tires that I had purchased from them. At that time, Kyle, Assistant Manager [at Mountain View Tire Granada Hills], helped me and didn't charge me for it. I told him that I would return in the future to purchase tires from him.
Two days ago, I needed to replace my tires. Kyle gave me a good deal on the purchase of 4 new tires. Due to his prior help, I chose to deal with him, even though it would have cost me somewhat less to have gone to the "other" dealer.
It is refreshing to see that, in this day and age, there are places where one can still find a high level of customer service and businesses that understand and value the idea of appreciating and servicing their customers with a high level of professionalism, courtesy, and help. Often times, it is the little things that make the biggest difference. I had a conversation with the manager, Mike, regarding this. I will definitely recommend this dealer to everyone.
Everyone has a story or two about an automotive repair shop! I have many. It's hard to find one that can be trusted to do the work right and do it with integrity. I'm a long-time customer of Mountain View Tire's Granada Hills store (for about 20 years). Last year, I met the owners on site while I was getting my car serviced and had a conversation about the terrific service I have rec'd over the many years at that particular store.
This email is a follow-up on those comments. Mike and Kyle, and the rest of the crew for that matter, have always treated me with respect. They have been friendly, kind and honest in their dealings with me. Mountain View Tire has always done the work and done it right the first time. They're fair and honest and I feel I can trust them unequivocally. I don't have to check up on them to see if they're doing the work I paid for. They don't make up repairs that don't need to be done. Although Mountain View doesn't always have the best prices, it's worth knowing the work is going to be done right, the first time, by competent mechanics.
I would like to pass on a quick story. My daughter (18 yrs old) was going to take our boat to Castaic Lake to go waterskiing with her girlfriends many years ago. After hooking up the boat, I noticed the tires were low on the boat, so I took the boat over to the Granada Hills store. While air was being put in the tires, Kyle noticed that the nuts that went on the u-bolts to hold the axle to the springs were "missing." I had a flash of the trailer coming apart on the freeway, and the entire carload of girls killed in an accident that could have been prevented. Kyle took the time to repair the trailer, right then and there, while I waited. Hence, the girls had a good trip. But the moral of the story is Mountain View had prevented a tragedy from happening.
I share this story to show how the "guys" at the store take care of their customers. They are professionals who do a good job with lots of integrity. I will always do business with Mountain View's Granada Hills store. Thank you, Mike and Kyle, for taking care of my cars all these years!!
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