Dear Chris Mitsos...
I have lived in Porter Ranch for over 35 years, and I am a teacher at a nearby school. My vacations are very important to me.
I have an RV that I left sitting in front of my home for too long and, on Saturday, my mission was to get the tires checked and an oil change and not have it take the whole day so that I could head north to the beach for a week. Someone said that Auto Zone offers these services, [but] when I got there I found out that I was given misinformation.
Disappointed, I began to pull out of that parking lot, and right in front of me there was a sign that said, "We check your air."
I pulled in. I was greeted by clean-looking, happy employees. The service manager came over and began washing my absolutely filthy windows. He did a fabulous job, and he too was impeccable, courteous and eager to get the job done right.
Before leaving I decided to have the oil changed, even though I could have gone to one of those cheap places. I spent a few more dollars but felt good about it because of the tremendous service and kindness I received. It was a pleasure to pay my bill.
You have a new customer...and I will spread the word about your great business. This location, the manager and employees deserve some applause!!