As an essential business, our 31 locations are open to serve you Monday thru Saturday 8am-5pm, Sunday 8am-4pm.

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Palm Desert Town Center Testimonial ImageAs a visitor from out of town, I felt somewhat helpless when my AC went out in the middle of a heatwave in Palm Desert!

I contacted Mountain View [Palm Desert Town Center] and spoke to Robert. From that first interaction on the phone, I got a really good vibe from him, and my first impression was correct. Robert and his crew are friendly, polite, fair and trustworthy. I truly appreciate the time he took to explain the details in a way that I understood.

Honestly, if I didn't live a few hours away, I would no longer take my car to my current mechanic and would take it here instead.

As awful as it is to have an issue with your car, they made it as pleasant of an experience as possible. I truly thank Robert and his crew for their help! I would ABSOLUTELY recommend this shop to anyone needing assistance.

Gina Natividad

Palm Desert Town Center Testimonial ImageThank you to Douglas, the GM of Mountain View in Palm Desert [Town Center]. Great service and attention to detail.

Eric and Kathleen Rucker 

 

Palm Desert Testimonial ImageGood Morning Mountain View Team,

I am originally from Washington state, and moved here 10 months ago. I needed servicing on my car after I arrived in Palm Desert (Town Center).

I had a tire that kept going flat and had worn far more than the other 3 tires. I brought my car to Mountain View Tire to have the bad tire replaced and find out why the tire kept going flat.

I worked with Doug who helped me get a new tire, and went over and beyond his responsibilities by showing me that my car was out of balance. He took me out and showed me the problem while my car was on the lift so I would not feel like I was being taken advantage of. I really appreciated that extra step. He gave me a good deal on a new tire and explained that I needed some servicing to correct the out of balance. He was great to work with!

Since the great experience I had with Mountain View Tire, I came back to have air pressure checked and asked if they would change my license plates out to California plates. Pablo, was the gentleman who helped me. He was very professional, did the work for me and even checked my fluids, at no cost to me!!!

I will conduct all my business with Mountain View Tire for my car, as they are very professional and most helpful! Thank you guys from a happy customer!!

Debra Mapes

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I just had to tell you how awesome your Palm Desert location is.

I am from out of town and had a tire blow out on Highway 74. The AAA guy told me how to find you and I immediately went there. It was after 5:00 and I was worried no one would want to help me. Boy, was I wrong.

Not only did they have a new tire on my car within 30 minutes - at a fair price - but Doug Matsuhiro totally de-escalated me. I was so stressed out about the situation, but I walked out of there feeling like a new person. I told him that I paid for the tire but got free therapy. He is awesome.

We are not from California, but, as I told him, if I am anywhere near there when I need the rest of my tires replaced, I WILL find Doug and buy tires from him.

Thank you for your wonderful service!
Tracie Clang

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To Whom It May Concern:

I wanted to tell you what excellent service I received at your facility. I experienced a blowout in my 2-year old Honda on the freeway. I went to your facility and I met Chris Fasano, the manager who said he could fix me up with a new tire.

After visiting Honda and another Goodyear facility, I came back to Chris whose price and service had the others beat. Jacob Young checked all the pressures and put the jack and the spare tire away properly (the tow guy left it a mess). Jacob also told me to bring my car in once a month to check tire pressure and look for any tire problems.

I am a senior citizen and very much appreciate the courtesy both gentlemen showed. Believe me, it makes a big difference to have someone who really cares help you. Please thank both of your employees and consider yourself lucky indeed to have such a caring staff. It sure got you a customer, and I’ll tell everyone.

Thanks again,
Sue C.
Palm Desert, CA.

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Dear Sirs:

We wish to commend Robert Lee of the Mountain View Tire in Palm Desert for his courteous, excellent assistance to us when we had an emergency near our part-time home in Palm Desert late Saturday, 26 June 2011.

We ran over a particularly nasty strip of some material which had two long, sharp, closely spaced nails in an unfortunately vertical position. The nails punctured the tire, partly deflating it.

After having AAA replace the damaged tire with the "donut" spare, we contacted Mr. Lee early Sunday concerning a new Michelin, which he ordered online to be delivered Monday morning. However, the wrong tire was delivered Monday so the correct one was ordered for Tuesday morning delivery.

We had visiting guests and had only one day to take them on our pre-planned trip to the Tram. Mr. Lee was very sympathetic to our problem and he suggested that he loan us a full-size tire for that trip. This solved our problem.

On Tuesday morning we returned to your place of business. Our new tire was installed immediately and we were on our way back to San Diego for our guests to catch the plane for their home.

Service at all times was "over and above." Many, many thanks to Robert Lee and the crew at Mountain View Tire.

Sincerely,
Peggy and Douglas Dowell
San Diego, CA.

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Dear Mr. Mitsos,

I would like to inform you of the service I received from your Palm Desert location on Town Center Way. There are so many ways to describe the service, but I think a great big WOW is in order. The competent men [who] work very hard at this location are just amazing. In a world where most of us are always questioning the true intentions of automotive, tire and repair shops, this company [and] this location are a bright light of trust and assurance that you are in good hands.

My wife and I have been taking our cars to Robert and his team for years now and [the] experience gets better with each visit. They are very honest, recommend the pertinent items, and do not pressure you like at most automotive shops.

I have two children and one on the way. That said, I look at several different things in an automotive shop. First are the safety factors. Who do I trust to ensure my vehicles stay in good shape...?

Secondly, who do I trust to not price gouge or have me buy items or services I don't need?

Thirdly, the level of service I receive, [and how] they show appreciation for my business. The trust of their safety, honesty and level of service I get from Robert, Anthony, Chris, Adam and the rest of the Palm Desert team is astounding.

Last but not least, on the company of Mountain View Tire. I am a firm believer that front-line employees are a reflection of a company. The Palm Desert team has been consistent for years, with almost no turnover as far as I can see, and creates a welcoming, family environment. It did not come as a surprise to me that this is a family-owned operation. It is very apparent that the company is dedicated to its customers.

We bought four tires and had extensive work done on one of our cars. We were given a redemption coupon for four tickets to a Los Angeles Kings hockey game. In my family we do not have very much money for events like this. Last night, I was able to take my wife, daughter and son to their very first hockey game. I have wanted to do this for years. However, due to [our] finances, I have never been able to. We had a blast. We had good seats and a great time. The smiles on my children's faces, their reaction to the stadium, big crowds and a great game that went into overtime, then to a shootout where the Kings won was a priceless event in my family's life. This will be remembered very fondly to our family, especially since it was around the holidays. Thank you, Mountain View Tire, for having these types of promotions. They mean a lot to us.

I have for years and will continue in the future to recommend everyone I know to your stores, especially the Palm Desert team. I thank you for your dedication to your customers, as it always shines so brightly.

With sincerest regards,
Chad Dickson

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To Whom It May Concern:

On 12/3/10 I brought my car in for a battery charge. I was told by AAA that I needed an alternator, but you had put one in my car in 2004. AAA had started my car with a jump start three times on 12/3/10, and each time I insisted I needed a new battery. After one-and-a-half hours of charging, Adam Webb [from Mountain View Tire Palm Desert] told me my battery was dead and I needed a new one, and that the alternator was just fine. I called AAA to bring a new charged battery to Mountain View Tire and put it in. Adam talked to the man from AAA and finally I was given a new pro-rated battery.

Never again will I buy anything for my car from anyone but Mountain View Tire. They have taken care of my car for 20 years. The service is good, but what I count on is the knowledge of your staff, such as Adam. His courtesy and kindness to an upset old lady were beyond his job description!!!

Sandra Hersh
Rancho Mirage, CA.

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I recently had the A/C repaired on my '06 Hummer H3 at Mountain View Tire in Palm Desert. I would like to personally thank Chris and the team at Mountain View Tire for a job well done. Not only was I driven home and picked up, but the vehicle was ready a day early, and the bill was far below what I expected. The dealership suggested I purchase an extended warranty [for] pre-existing conditions [that] would not be covered. I turned down their offer, and I'm glad I drove to Mountain View Tire in Palm Desert.

Sheldon Offenbach
Palm Desert, CA.

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I love the Goodyear Auto Shop located on Town Center Drive in Palm Desert, Ca. I just had a problem with my car and took it there this last Monday around 5pm. I was greeted with a smile by Richard. He took a look at my car, popped something back on, and that was it. He was so friendly and nice, but most of all, trustworthy. I will never go anywhere else. Thank you for hiring this caliber of employees.

Charisse Elliott

Palm_Desert_Testimonial_ImageMike,

I wanted to thank you for the upgrade on the tires! They look and fit wonderfully. The staff at the Palm Desert store was great and very helpful. I will be referring many people to Mountain View Tire because of the hospitality you and your staff have shown.

Thank you much and take care,
Jon White

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