The reason I wanted to know is because I had made a few calls and wanted to make sure I was getting the best deal. I had to tow my SUV to the shop so I wanted to make sure it was a fair price.
A few hours later they called me to tell me it would cost $800ish and some dollars to fix the problems. I was completely in shock when he told me the price. When I told him the price they quoted me when I called, they told me that was only an estimate. This really ticked me off because I specifically asked what was would be the worst case scenario for a fuel pump. I specifically told him the issue and the type of car.
I absolutely feel that I had a bait and switch done to me. I towed my car knowing what it was going to cost to get my car fix. I've seen plenty of reports on services doing the bait and switch but I would never thought it would happen to me.
I will never take my car there again. They lied to me and I felt like I didn't have any choice but to get my car fixed. I had to tow it and didn't want to have it towed again to another service station. When I confronted Mike, he told he didn't remember me asking him the specific service. It is such bull and I will never recommend this shop to anyone.
I caution anyone that takes the car this service facility with the integrity and whether you really need a certain service they recommend.
A very disappointed customer that will be back or recommend to a single soul.
We quoted the price of $400 to $600 over the phone for the fuel pump. We also quoted an additional price to replace the fuel filter for a total of $939. When our customer said that it was too high, we explained the cost was due to the quality of the part. After that explanation, the customer and our representative Caleb came to an agreement of $835 with tax. That included the fuel filter and installation. We're still not sure why our customer left a negative review. Our District Manager Louie Zele has emailed him and left four phone messages, but we haven't received a reply. - Chris Mitsos, Vice President / Mountain View Tire and Auto Service