Our District Manager David Miller contacted our customer, Jerrie. Here's what Jerrie wrote in return:
Just want to say thank you again! It's good to see that quality customer service is still a priority. I appreciate you rectifying the problem without the hassle we customers often experience. Because of my experience with you, I will continue to depend on Mountain View Tire / Eagle Rock as my automotive service place. Have a great weekend!
Best wishes, Jerrie
- Chris Mitsos, Vice President / Mountain View Tire and Auto Service
Our District Manager David Miller spoke with Ms. Gardner. He said that, when she is ready, she will contact him and then come to our Eagle Rock store to evaluate and/or replace her two other tires. - Chris Mitsos, Vice President / Mountain View Tire and Auto Service