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Reviews (15)RSS
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★
Endless Motor Oil
Several months ago I took my 2010 Dodge Charger for a routine oil change. The following morning I noticed that my car was leaking oil, mind you my car never leaked oil. Called MVT & spoke with MGR. He asked me to take my car back in so he can take a look. His finding was that the oil pan screw was worn/stripped. He threaded the screw, I believe. Or maybe he replaced it, so he said. My car hasn't stop leaking oil since. Endless oil. I recently took my car to try to get an oil change when the tech said who ever changed your oil last, screwed up (no pun intended ) your oil pan. What a disappointment! Hopefully MVT will rectify my problem. Stay posted.
Owner's reply

Our District Manager David Miller contacted our customer, Jerrie. Here's what Jerrie wrote in return:

Dave,
Just want to say thank you again! It's good to see that quality customer service is still a priority. I appreciate you rectifying the problem without the hassle we customers often experience. Because of my experience with you, I will continue to depend on Mountain View Tire / Eagle Rock as my automotive service place. Have a great weekend!
Best wishes, Jerrie

- Chris Mitsos, Vice President / Mountain View Tire and Auto Service

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★
Eagle Rock
I had a flat in my Cadillac on the 134 fwy. AAA towed me to this store and I am a registered nurse and I commute from Palmdale to Lynwood needless to say I need good tires. The salesman at the front desk assured me that Dunlops were good tires and I bought brand new tires all around (so I thought). The salesman did say he only had two in the store and had to call another store for the other two tires, this happened in May, In August I had two blow outs on the freeway again, I could have injured myself and others but thanks to God I was able to get to the side of the freeway, I couldn't believe this was happening to me again...I really feel in my heart I was sold some rotten tires, or seconds (tires that have set up too long and were just plain no good, defeated) and that I was cheated because I was a woman by myself doing the transaction.
Owner's reply

Our District Manager David Miller spoke with Ms. Gardner. He said that, when she is ready, she will contact him and then come to our Eagle Rock store to evaluate and/or replace her two other tires. - Chris Mitsos, Vice President / Mountain View Tire and Auto Service

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★★★★★
Super Friendly and Amazing Staff!
I went here to get my tire patched up and Kosta was the nicest guy. He was very informative and made me feel very comfortable with everything. Definitely coming back and recommending all my friends! (:
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