Look at What Our Customers Are Saying!
I just wanted to take a moment to recognize the top notch, HONEST service that I have become accustomed to receiving at Mountain View Tire and Auto Service [Winchester].
Today, after church, I needed gas, filled the tank, and the car did not want to start. It backfired and emitted this terrible black smoke. I finally got it to turn over. It sputtered all the way. The car kept dying at every light and the brake was resistant. I just knew I was in for some major automotive work. My biggest fear was that the engine was blown.
Sam got me checked in and indicated that he had one mechanic on duty, but he would make sure that my vehicle was assessed.
I received a call a few hours later from Sam and was truly expecting the worst news. We had already put $4,000 into a new transmission, and the car still isn't paid off!
Sam explained that it was a minor issue. An air line had come loose and the mechanic had fixed it. He further explained that there would be no charge. I almost cried.
Upon arrival, I spoke to the mechanic. He and Louie assured me that I was welcome to take a test drive, but that he felt the issue was resolved. Sure enough, it was and the car is running fine.
This shop has come to be our trusted source for any auto repair work we need. Thank you, Sam and Louie. Oh, and Robert, too, as he has assisted us numerous times.
Great shop, great service, great guys!
I just wanted to take a little time out of my day to praise Jacob Richards for all of his kindness and professionalism!
Jacob goes above and beyond to accommodate us. Truly a rarity nowadays.
I have been trading with Mountain View Tire (Winchester) since the day you opened here in French Valley and have sent numerous friends and associates your way.
You may not always have the lowest prices, but my associates, friends and I don't mind paying a little more because of the service that we get from Jacob.
He should be absolutely commended for everything he does for us!
Bravo! Bravo! Bravo!
Believe me, Mountain View Tire is very fortunate to have an employee like Jacob!
Just wanted to thank you for the prompt response [to my email]. Jacob [at the MVT Winchester location] was very helpful and answered all my questions in a very professional manner. He even called me back a day later with an update.
I had worked as a service manager in high line auto dealers for many years. Jacob treated me the way I expected my employees to treat our customers. Mountain View Tire will be my place for service from now on.
I just wanted to drop a quick note to tell you that Jake and his team at the Winchester store are fantastic!! I have been a customer there for the past 4 years. We get all our cars serviced there, and the customer care could not be better.
Please keep up the great service!!!
Jake Richard and his current team are the reason I continue to bring my vehicle to Winchester, CA - Mountain View Tire & Service. If I have an issue with my van, Jake has the knowledge and expertise to get the job done. [He has the] emotional intelligence needed to ensure that the customer's satisfaction is not only met, but, on several occasions, [he has exceeded] expectations. [He's] not only business smart, but he emphasizes all safety features that need to be addressed with a positive outcome for both the company and returning clients.
This team is a well-oiled machine with customer service, reputable service and a friendly environment which has many returning.
I just had a great experience at the auto repair service center called Mountain View Tire and Service [Winchester], and I want to compliment Jacob Richards.
I heard a loud thumping sound in my car engine yesterday, and I called Mountain View Tire and Service today, because I just moved into the neighborhood that is only about 4 miles from there. Jacob answered the phone. I told him what happened, and that I wanted to make an appointment to get my car checked out next week, because I don't have any money until October first.
Jacob said to come in right now, and he would check my car's oil level for me. He said he would check it out for free. I was so amazed at how kind and caring he was. You can't really pay an employee to be so professional and helpful.
I just now went in and he checked out everything for me on the scope. He also checked the oil for me himself at no charge. He got me right in. It turns out nothing was wrong with it. My car had plenty of oil. So he said it must just have been some bad gas I got recently at a cheap gas station.
I am going to need all new tires and an oil change soon, so I am coming back to Mountain View Tire and service for all of my auto repair and maintenance. I am going to tell all of my neighbors and family how great the service is there too!
I just had to let you know how much I appreciate Jacob's help today!
I couldn’t ask for a better service experience. While the job took a little longer than excepted, it was done right! This shop takes pride in the work it performs. They could have taken shortcuts and given my truck back to me earlier. Instead, they chose to do it right; even when it cost the shop time and money. I am truly impressed with this location and I will be returning in the future.
Like to mention the excellence service that I receive at Mountain View Tire. Jake and Brian are top notch and I ALWAYS receive quick and professional service. I am a field engineer and travel all over the southwest putting on about four thousand miles a month. I have the opportunity to take my corporate truck to many locations in three states for service, but as I get the BEST service from Jake and Brian at the Winchester location, that is where I take my truck! Service sells and these guys make it their top priority. Thanks again for the great service and see you at the next 5,000 miles service.
Every time I walk into Mountain View Tire, I feel like a welcomed customer. I have been having my oil changed at this location for the past two years, but I have never purchased tires there before now.
After speaking to the courteous, helpful and dependable Brian at Mountain View Tire, I decided to give them a try. Brian was able to match the price of the tires I was looking for, and the entire transaction was completed with no problems whatsoever. When I came in to have the tires changed, Jake the manager knew exactly why I was there, and what service was to be performed. I have spoken to Jake in the past, and I was surprised to hear that he not only remembered my name, but my profession, and the school district I work for.
I really appreciated the level of customer service that the staff at the Winchester location provides. Please make certain that Jake and Brian receive the credit for my business now and in the future.
Hello. My name is Jesse Arias, and I live in Temecula, California.
I'm taking this time to tell you guys that you have something really great at your store in Winchester, CA. I had an alignment done and Elio Napolitano and Jacob Richards couldn't have been kinder. These guys are really great. They took the time to explain why my truck was the way it was and the best course of action to take.
I have been to other tire shops where it seems that the techs are doing you a favor by working on your car, but at MVT in Winchester they were very understanding, honest, and above all, humble. Not arrogant at all because they know more than me on how to align a tire. Truly a breath of fresh air. You've got a customer for life! Thank you, Elio and Jacob.
Thank you for your great customer service,
I recently took my car into your Winchester store on Benton Road. I was so pleased and impressed with your service manager Elia Napolitano that I will be taking my cars to him from now on. I rarely write these kinds of letters but I felt compelled to write because of the extraordinary service I received. He was fair, polite, friendly and treated me with respect. Since my first visit, I returned and spent another $500, all because of Elia. As long as he's working there I will be getting my car serviced there. I hope you realize what a special person you have working for you.
Sincerely, Chris Sorenson
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