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Reviews (8)
jmbkjbcnbby

★
Scare tactics with a mother and her kids... Shame on you!!
We had just recently moved to Winchester I had noticed there was a mountain view tire location very close by and my wife told me the tire is low on air light is on. Based on previous experiences with other locations I told her to go and have them put some air in the tires. Next thing I know I am getting a call from my wife telling me that two of the tires need to be replaced. I knew they were almost ready so I said to proceed. Then I get another call stating that the rear brakes are down to the base of the pad and need to be replaced immediately. I said no thank you and they proceeded to try to scare me and my wife into the service. After replacing the brakes myself I noticed they were not as bad as stated. In fact the car could have easily gone another 10000 miles without an issue. I will never go there again and would recommend anyone needing an honest service to go somewhere else. Shame on you for trying to scare and take advantage of a mother and her kids.
Owner's reply

We have contacted this customer and he was satisfied with our discussion. The gentleman told our store manager that he would post a follow-up review. - Chris Mitsos, Vice President / Mountain View Tire and Auto Service

coryhby

★★★★★
Jacob
Hello there. My name is Cory Hardison and I've been taking my vehicles to your Winchester location since it opened. I've seen many managers come and go over the years. Some I trust more than others. Jacob has been by far the best manager that location has ever had. He has fantastic customer service and above all is honest. Customers trust him, which is important in a business where they expect bad news regarding their vehicles. I was sad to see him go to a different location last year as I'm sure many customers were. I can't tell you how glad I am that you decided to bring him back. I myself am a retail manager and can't stress enough the importance of customer loyalty. I've referred my friends, my family and my employees to that location over the years because of Jacob. Without him it just wasn't the same. I don't know what you're paying him, but I can guarantee that it's not enough. I can't remember ever writing a review before but just wanted to make sure that he gets the credit he deserves. And no I'm not related to him. Thank you for your time.
dlaningby

★★★★★
Will definitely return!
John & Jacob treated me so well. They talked with me, not at me and got me out of a bind! I usually do my own work but this time needed additional assistance on a job that wasn't going well. These guys could have gouged the heck out of me but they did not! I got out of there at half the cost of other garage quotes. I will return for future service as this experience went so well I would recommend to anyone in the French Valley area!!!

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