This is the best place I have ever been serviced atSince the new management of this store I have noticed the improvement in staff as well as the appearance of the establishment. Kim and Ryan KNOW tires and pointed me to exactly what I was looking for in All Terrain tires at a low cost. I couldn't wait to get them into the desert to see if they were right. I love these tires!!! I am now dedicated to getting ALL of my work to my prize 4X4 Toyota Tacoma done at this shop. The mechanic "Rosie" (as he is called) is the very best. Just like everyone there. I listened to the interactions of the manager with his staff and it is always a teaching lesson. He is better than anyone I have been to. Keep him! I will go there as long as he is there. Good store!!! Thank you!!!
Excellent Customer ServiceI have been coming to this location for years. No matter how the crew changes, I have always been treated like family, with fairness, honesty, and respect. I recently have had two exceptional experiences. My first was after buying a set of tires from another vendor who did not do alignments. I brought my car in for an alignment, and the technician found my from wheel bearings were in bad shape. Neither Kim nor the technician tried to hard sell me or say you "have" to do this. They gave a fair analysis and told me the possible outcomes and enabled me to make an informed decision. I chose to have the work done and it was done quickly and efficiently. Kim was a pleasure and always listened or answered my questions when I had them during the repair time.
Yesterday, I brought my car back in because my right rear light cluster seemed to have failed. Once again Kim greeted me quite nicely and warmly. I described the issue and asked if they could squeeze me in. Kim said she could easily get me in, and within fifteen minutes, a technician, Helbert, was examining my vehicle. Needless to say, all issues were resolved within an hour and I was back on the road with a smile, having had an amazing customer service experience thanks to Kim and Helbert.
BEST Service. Ever.My 2nd time here to get some tires swapped due to all the construction around the area giving me 2 flat tires within one month. Every single guy there has always been extremely professional, friendly and respectful to me and my car. I don't really write reviews (probably my 2nd or 3rd in my life), but this shop deserves recognition for their service.
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