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Reviews (11)
smanby

★
Makes me wonder...
I have gone to this location a few times. This last time I went for an alignment and oil change. The mechanic said he could not do the alignment because I needed tires and shocks/struts all the way around. The guy at the front desk said my car was not safe. Well I had a bad feeling so I left. Took my car to a mechanic and it was the bearings. So, I would have spent over $1500 for nothing.
I think they saw a female and tried to get one over on me. Unhappy and will never return.
Owner's reply

Our David Miller reached out to Samantha on March 20th. He emailed her to let her know that he had read her review, and that "We are a family-owned business and take our reputation very seriously." He pulled the invoice from Samantha's 2/26/15 visit and saw what our team suggested and documented. At this point, we are standing by our Eagle Rock team's recommendation, although we are continuing to look into the matter. David asked for Samantha's telephone number so they could talk in real time. We'll keep you posted. - Chris Mitsos, Vice President / Mountain View Tire and Auto Seervice

jenilssonby

★★★★★
A Very Positive Experience
I just wanted to express my appreciation to Andy and his crew for the excellent mechanical and customer service I received recently. Their persistence in dealing with my vehicle's problem until it was fully resolved speaks highly of their professionalism. This is not the first positive experience I have had at the Eagle Rock location. I would also like to thank service manager David Nussbaum for his fair and honest treatment on previous visits. It is refreshing to feel you are dealing with people who have the customer's best interests in mind.

John Nilsson
deebeeby

Nail in 1 tire = 4 new tires
I just left the Eagle Rock store. Although I left with 3 tires more than I needed and $800 less than I walked in there with, I'm very happy.
I received very good service and customer care from Sarkis. I went in with a nail in my rear passenger tire - I unknowingly drove on it and caused significant damage. Sarkis pointed me toward a well valued & good performance tire. Once he got my car on the lift, he pointed out my other tires weren't wearing well and they were approaching their 50k mile max. After weighing the pros & cons, I decided on four new tires.
I will be back for service and rotation visits. Glad I stumbled across this store today. They really made a stressful experience quite easy.

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