Exceptional Service with Caring AttitudeJoe and Pete are the guys to help you out! We had tires put on both of our cars a year ago and returned last week when the air conditioner went out on our Volvo. We shopped around and got back quotes of $500-900 for this repair from Volvo repair shops. So, I called Pete the same day and expressed I am five months pregnant with a 1-1/2-year-old toddler and really, REALLY need my air conditioning to work. They took our car at 10 a.m. and had it ready by noon for under $200 with their wonderful service with a smile. I have referred all of my family and friends to this location and cannot say enough nice things about Pete and Joe. They not only were fair and attentive, they eased a very hormonal woman back to comfort with icy cool air conditioning. THANK YOU, PETE!!! You run an exceptional business.
TiresAfter giving a bad review, got a call and was able to get my defective tire replaced, reinstalled and balanced. It took approximately an hour to get a new tire. Pete (new manager) took care of the problem. I would recommend working with Pete.
Excellent Service - Mike AltmanI have been coming to your location since I purchased my car in 2006. I have always been treated great; never condescended to (being a female). I have especially enjoyed dealing with Mike Altman since he has been at store. He bends over backwards. Suggestions are made; never feel being pushed. Great store; clean. I was in today, 8-16 for oil change; there was another customer(female) waiting for her car; we talked, told her how happy I have been coming there. She was getting a battery. Love the black golf shirts. Also during 6 months in Palm Springs, went to your 'sister' store. Treated great there as well.
ReviewForgot to add to my prior review...I think the TV is great; and what would be nice would be WiFi for people who have to wait and may have kids.
Great serviceGreat service. Got me in an out quickly on a full set of new tires. Wifi would be a nice extra to have while waiting.
Terrible Customer ServiceCalled this location to see if they sold used tires. The man responded yes. Asked what sized, I was unware. Asked if they could locate the size by make and model, the man huff and puffed in the phone. Once I told him the make and model he immediately said I do not have the size. He didn't even look or try to look. As I'm still talking he hangs up the phone on me. HOW RUDE!!!! Maybe it was a blessing in disguise because I DO NOT do business with anyone who has TERRIBLE CUSTOMER SERVICE. If you're having a bad day go home. If you do not like your job change it. Keep in mind, us CUSTOMERS are the ones who provide you with a paycheck!
Tires and ServiceJack Nunez is an Excellent Manager! All the guys do a great job and have a great attitude! Got tires on 2 vehicles, oil changes and A/C service! Go see Jack for the rocking deals!
Thanks again, Jack and the crew!
Back on the road for more fun and adventures!