byJerrie19, July 20, 2016
Eagle Rock, CA
Several months ago I took my 2010 Dodge Charger for a routine oil change. The following morning I noticed that my car was leaking oil, mind you my car never leaked oil. Called MVT & spoke with MGR. He asked me to take my car back in so he can take a look. His finding was that the oil pan screw was worn/stripped. He threaded the screw, I believe. Or maybe he replaced it, so he said. My car hasn't stop leaking oil since. Endless oil. I recently took my car to try to get an oil change when the tech said who ever changed your oil last, screwed up (no pun intended ) your oil pan. What a disappointment! Hopefully MVT will rectify my problem. Stay posted.
Owner's reply

Our District Manager David Miller contacted our customer, Jerrie. Here's what Jerrie wrote in return:

Just want to say thank you again! It's good to see that quality customer service is still a priority. I appreciate you rectifying the problem without the hassle we customers often experience. Because of my experience with you, I will continue to depend on Mountain View Tire / Eagle Rock as my automotive service place. Have a great weekend!
Best wishes, Jerrie

- Chris Mitsos, Vice President / Mountain View Tire and Auto Service

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