“I feel that we've been put on Earth to make a difference in people's lives.”
That's the foundation of John Meza's approach to his work and his life. John is the manager of our Upland store and, as of August 2019, he's been with us for 20 years.
“The thing I like most about my job is connecting with people,” John said. “If I'm able to connect with them, I can put something positive into their lives and make that difference.”
The key, he says, is listening. Sharing personal information is important as well. John talks with many customers about his daughters and he knows about many of his customers' lives, too.
The nicest compliments customers pay him? “They say they feel that working with me is like dealing with a family member.”
“I make sure that customers see me giving 110% with their cars by working fast and efficiently,” said Pedro Hernandez, an automotive technician at our Fontana store. He joined our team in the spring of 1999.
Pedro is ASE-certified with additional training as an alignment technician and a tire technician. He loves having the opportunity to work on different types of vehicles each day.
“I have a lot of consistent customers, but one family in particular is my favorite,” said Pedro. “They live near other auto repair shops, but they travel to our shop because they want my service. And another customer promised me that he would never go to a service shop other than ours.”
“I like to get involved in all aspects of the repairs that a customer may need,” said Jacob Briceno. “And I really like when I can solve difficult problems and get my customer on the road.”
Jacob is also celebrating his 20th year with Mountain View Tire and Auto Service in 2019. He's an automotive technician at our Norco store whose professional training includes the areas of computer systems, brakes, air conditioning, alignments and front ends.
He appreciates when customers tell him that he's “helpful and friendly,” but Jacob really likes it when “customers specifically ask for me to work on their cars.” That is quite a compliment.
Happy 20th anniversary to Jacob, John and Pedro! Thank you for serving our customers so well for the last two decades.