Look at What Our Customers Are Saying!
We're so pleased that so many of our customers take the time to write to us about their Mountain View Tire & Auto Service experience. That confirms for us that we're doing something right.
Here is a small sampling of some of the letters / emails we've received. The more recent testimonials are near the top of the page.
- Category: Lakewood
I want to express my deep appreciation for Bruce and the team at the Lakewood store.
Bruce was helpful above and beyond what I would expect when having my car repaired. It is refreshing to know that there are people like Bruce in an industry that can be intimidating for women. He was professional, helpful and dedicated to my car situation. God bless him and all at Mountain View Tire and Auto Service.
- Category: Look at What Our Customers Are Saying!
You have the best service. I am a lifelong customer of Mountain View Tire and Auto Service [Murrieta], and trust me when I say I will spread the word among my neighbors and friends.
Love Elio Napolitano. What a great service manager. Made an appointment and I was in and out.
- Category: North Hollywood
I want to inform you of the outstanding, loving, caring, crew you have at MVT North Hollywood. I hope and pray this crew stays in North Hollywood.
Ray is not only fantastic at being an over-the-top mechanic, he is also excellent at customer service, taking care of veheicles and people.
Rick is absolutely the best manager with his caring, loving sensitivity he has with the people who come in. He is so patient and listens to our concerns, and does his best to comfort us. He sees that our vehicles get the best care possible.
Julie and Alex are wonderful and an additional asset to North Hollywood. They are always cheereful and wanting to help.
- Category: Fontana
To Whom It May Concern,
I would like to express my appreciation to your entire [Fontana] staff, especially Jacob Richards, store manager, and Brad Trask, service manager, for the professional and courteous manner they provided me and my vehicle.
- Category: North Hollywood
I needed repair work for my truck. I pass by this place all the time. Looked up Mountain View (North Hollywood) on the web. Liked the reviews. I also looked at AskPatty.com and they came up as the very first one with 5 stars.
Efrian and his crew are the best. Can't stop talking about them. When my daughter needed tires I told her to go there. She was so impressed that she posted on Yelp. Efrain and his crew are #1 in my book.
- Category: La Quinta
- Category: Winchester
I just wanted to take a little time out of my day to praise Jacob Richards for all of his kindness and professionalism!
Jacob goes above and beyond to accommodate us. Truly a rarity nowadays.
I have been trading with Mountain View Tire (Winchester) since the day you opened here in French Valley and have sent numerous friends and associates your way.
You may not always have the lowest prices, but my associates, friends and I don't mind paying a little more because of the service that we get from Jacob.
He should be absolutely commended for everything he does for us!
Bravo! Bravo! Bravo!
Believe me, Mountain View Tire is very fortunate to have an employee like Jacob!
- Category: Oxnard
Today I was driving and one of my tires suddenly went flat.
Luckily, I was down the street from your Oxnard location. I pulled up and I was greeted by Tony. I told him my problem. He made a few calls and gave me a quote for new tires.
I was in a hurry, but I was impressed by how nice Tony was. Great customer service I was provided! I will return for future business at the location.
- Category: Palm Desert - Monterey
Dear Mountain View Tire Management:
I just had to take the time to let you know that it's been another positive experience for me at your Palm Desert - Monterey location. I'm happy to share the details of my visit, and wanted to thank you again for making sure you've got the right people working at your business.
My Lexus needed it's 150,000 mile service. I was prepared for some major service work. However, because Leo took the time to verify if certain items were previously serviced, I was able to save a substantial amount of money on work the was not necessary. Leo took the time to actually call my previous mechanic, and get the service records to help determine exactly what my car needed.
I can't tell you how much it means to me, especially because I am not knowledgable about many things pertaining to my car.
The technicians at your Monterey location have been fair and honest with me since I started bringing my cars there. I have a high regard for what they advise because I have a huge amount of trust in what they tell me. They always take the time to explain things to me in a sensible way so that I can understand the process.
As someone who has limited understanding of the mechanical details of my car, I'm confident that whatever is suggested to me regarding my car will be a knowledgable and trusted advisement.
Mountain View Tire has earned my respect and loyalty. Thanks again, Leo!
Desert Hot Springs, California
- Category: Eagle Rock
Kosta, the front desk attendant [at Eagle Rock], was very helpful and kind. He was able to help me with my car's issues and really put a smile on my face when I came to pick up my car.
I'm very grateful to have Mountain View Tire in our city and thankful for the employees that work there! Thank you, Kosta, for your help, positive attitude and amazing work ethic.
- Category: La Quinta
I found the team at your facility in La Quinta - headed by Robert Lee - [to be] professional, courteous and DETERMINED to resolve a difficult mechanical problem. You are fortunate to have them representing your company.
- Category: Newhall
I wanted to say how well the manager [at the Newhall store] took care of my tire issue. I found him to be very straightforward and helpful. He just worked the issue until it was solved. I had been to at least 4 tire stores prior to that and I didn't get the help or the pricing.
I had some Nitto tires that were an odd size 28550R (20-inch) that were discontinued and needed to be replaced. He sorted out some alternative tires - same effective diameter - to fit the existing rims. Good price. Quick service!
Just really took a lot of care with a difficult situation to find a solution for me. I would recommend this store, and I am definitely going back there for my tire needs in the future.
- Category: Palm Desert - Monterey
I've been bringing my vehicles to your store since the new location opened last year on Monterey Avenue.
Car expenses and repairs can be very stressful. However, I wanted to let you know about one of your employees that has gone above and beyond trying to save me money by making me aware of coupons and rebates that I did not know were available to me.
Raising two boys by myself can be costly, too. So, when George at your Palm Desert location told me about additional rebates and coupons I qualified for, I was very happy.
He is very professional, and an excellent representative for your company. I really appreciate the extra effort he made to make the disappointment of car repairs and maintenance much easier to swallow.
George deserves some recognition for his job performance in my opinion. He is an asset to your company. I know he will go far with the great commitment to your customers. Thanks again, George!
Ms. Carol Carmel
- Category: Upland
On January 2, 2015, I brought my car in to replace a flat tire. Oscar looked up my record, made a recommendation, and had me back on the road in record time. He was personable, professional and made things happen to meet my schedule. He made the whole experience simple and easy.
- Category: Glendale
I normally go to the Norco location, but just recently moved to the Pasadena area.
Yesterday, I had noticed that my tire pressure light was on and stopped at [another] tire shop near my house. After they looked at my tires, they told me that they could not patch my tire after finding a bolt in what looked to me to be a fixable spot, and that they couldnt find my warranty information. So, I left very frustrated.
I often attribute the lack of service or bad service I get from car companies to being female and them trying to get me to purchase something I don't need.
When I got back to my office, I called the Norco store that I've been going to and trusting for almost 10 years now. When I called, they remembered me and quickly looked up my info and told me where the closest Mountain View Tire was, which was the Glendale location.
When I arrived, the guy there was so nice. He quickly got me back on the road and fixed it without any excuses. I really appreciate that I can trust the Mountain View Tire brand no matter where I am. Amazing customer service. Kudos to both the guys who helped me today without trying to make me buy things I did not need.
- Category: Huntington Beach
I would like to compliment Pete Loague and Brandon in the service area of your Huntington Beach store. I have been [coming to] Mountain View since 2000 and have been a loyal customer because of the service that I receive.
This past week, I had issues with our 2000 4Runner. A 'check engine' light came on and I experienced misfiring in 2 cylinders. It turned out to be a particularly tricky problem, but Pete and Brandon stayed with it until it was finally resolved. I was impressed with their dedication and the way that Pete stayed in communication with me and explained what needed to be done.
Pete made it a point to show me what parts had been replaced and why. I appreciate the professionalism and the service I received.
- Category: Camarillo
I got stuck in Camarillo Saturday night and towed my car to a friend's. I have been to this location one time before for a tire. Sunday morning, I spoke to Gerardo and told him I needed a starter, according to AAA. He gave me a price and said "bring it in." He said he would order the part and have it before I got there. My car was there for less than 2 hours and fixed. Gerardo went out of his way to help me fix my car. He wanted me to come in and wasn't pushy for the sale. I would drive the 40 miles from my apartment just so Gerardo can service my car.
- Category: Long Beach
Hello! I am writing this to share yet another positive experience at the Long Beach, CA Mountain View Tire location.
I have been going to this particular Goodyear/MVT location for car service for 20 years and have recommended it to friends and family too many times to count.
I recently began hearing a funny sound upon applying my brakes and took it in to be checked after making an appointment online. I heard from Kevin within the hour, letting me know that I just needed an adjustment done on my rear brakes and it was ready to be picked up.
I will continue to go to the Long Beach MVT as I feel they are courteous, trustworthy and professional. Kevin has been who I have dealt with most of the last year, as we have multiple cars, and he is always friendly and helpful.