I had a problem with a flat tire about 7 months ago. The "other" tire dealer wouldn't help me with tires that I had purchased from them. At that time, Kyle, Assistant Manager [at Mountain View Tire Granada Hills], helped me and didn't charge me for it. I told him that I would return in the future to purchase tires from him.
Two days ago, I needed to replace my tires. Kyle gave me a good deal on the purchase of 4 new tires. Due to his prior help, I chose to deal with him, even though it would have cost me somewhat less to have gone to the "other" dealer.
It is refreshing to see that, in this day and age, there are places where one can still find a high level of customer service and businesses that understand and value the idea of appreciating and servicing their customers with a high level of professionalism, courtesy, and help. Often times, it is the little things that make the biggest difference. I had a conversation with the manager, Mike, regarding this. I will definitely recommend this dealer to everyone.
Thank you.
Javier
Granada Hills, CA.
