The response time for a quote was fast and the online appointment was very convenient.
The store manager emailed me for a quote right away and confirmed my appointment as well. The appointment I had was also kept open, unlike other places where they make you wait or take another customer without an appointment if they get there first.
The parking for this location [Lakewood] is very easy. Lots of places to park, even if it's busy. The lobby is bright and roomy. I can tell they actually take time cleaning and maintaining the lobby, which is always good. There is a coffee station in the corner, and you can get coffee or tea while you wait for your car to get serviced. You can also watch TV!
The staff that helped me was great. No up-sell, no pressure. Just get in and get out. He recommended a couple of options to fix my truck problem, which I asked for because of some issues I've been experiencing lately, but he did not push the repair at all. Instead, he told me to take my time and call back when I'm ready. I appreciate that from a car repair shop. I am not completely clueless when it comes to car repairs, so I hate it when other shops try to push for a repair that I know is not needed or I know I just did not too long ago.
This place is definitely recommended if you are in need of a good auto shop. Online and call-in reservations are both accepted for your convenience.